Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Multi-Unit General Manager
Victra/Verizon
07.2022 - 12.2025
Building, developing, and mentoring sales team.
Enhanced employee productivity through continuous training, goal setting, and performance evaluations.
Conducted regular audits of operational processes to identify areas for improvement or potential compliance risks.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Stayed up to date with new sales promotions and ensuring they are providing guests with a complete solution to meet their current and future needs.
Led operational efficiency across multiple locations, enhancing customer service and team performance.
Developed strategic initiatives to drive sales growth and improve overall profitability.
Oversaw training programs to enhance employee skills and promote career advancement within teams.
Implemented inventory management systems, reducing waste and optimizing stock levels.
Analyzed market trends to adjust business strategies and maintain competitive positioning.
Fostered strong partnerships with corporate stakeholders, aligning local operations with company objectives.
Conducted performance evaluations, providing constructive feedback to foster talent development.
Streamlined operational processes through continuous improvement methodologies, increasing productivity across units.
Developed strong relationships with vendors to negotiate favorable contracts, reducing supply costs for the organization.
Improved brand reputation by addressing customer concerns promptly, resulting in an increased number of positive reviews online.
Optimized scheduling practices to maximize labor efficiency while maintaining high-quality customer service standards at each location.
Reduced expenses and increased profits by optimizing resource allocation across multiple units.
Implemented safety protocols to ensure a secure workplace environment for employees and customers alike.
Led cross-functional teams in executing strategic initiatives that improved overall organizational efficiency.
Collaborated with human resources to recruit, hire, and train high-performing team members for each unit location.
Streamlined inventory management processes to minimize waste and maintain optimal stock levels at each location.
Created a positive work culture by fostering open communication channels between staff members and management personnel alike.
Oversaw facility maintenance activities, ensuring a clean and inviting environment for both employees and customers across all units.
Grant Writer, Donor Manager, & Accounts Manager
KSDS Assistance Dogs, Inc
06.2021 - 03.2023
In charge of all accounts receivable and payable, Donor Management systems, budgeting, grant writing, and all daily activities associated with financial accounts and tasks.
Developed grant proposals aligning with organizational mission and goals.
Researched funding opportunities to support program expansion and sustainability.
Collaborated with team members to gather necessary data for proposal submissions.
Ensured compliance with grant requirements and regulations throughout application process.
Reviewed and edited proposals for clarity, coherence, and impact before submission.
Established relationships with funding agencies to enhance future grant opportunities.
Analyzed feedback from funders to improve future grant writing strategies and outcomes.
Interacted with internal partners and obtained detailed information about organization's mission and goals to form solid foundation for grant applications.
Optimized use of grant funds, conducting regular budget reviews and adjustments to ensure maximum benefit to programs and adherence to funder expectations.
Led financial planning and analysis initiatives to optimize resource allocation.
Managed budgeting processes, ensuring alignment with organizational goals and compliance standards.
Streamlined account reconciliation procedures, enhancing accuracy and reducing discrepancies.
Implemented financial reporting systems that improved data accessibility and decision-making efficiency.
Coordinated cross-departmental collaboration to align financial objectives with operational priorities.
Handled accounts payable and receivable functions, ensuring timely payment processing and collection efforts.
Processed payroll for employees and reported payroll taxes for organization.
Developed annual and multi-year budgets to meet organizational needs.
Processed vendor payments, invoices and account statements.
Optimized cash flow management, leading to improved liquidity for the organization.
Store Manager/Regional Trainer
Dollar General
05.2014 - 08.2021
In charge of ensuring customer service satisfaction, client/vendor relations, management duties for a team of up to 10 people daily. Training new Store Managers for our District and I am currently working towards my development for District Management.
Some basic tasks were
Daily Planning
Overseeing opening and closing procedures
Administer policies and Procedures
Conducting monthly safety meetings
Maintaining and training all compliances
Supervise and train our store team
Conducting weekly productivity and safe stocking procedures
Asset protection
Sales Management
Budgeting Payroll and Scheduling
Supplies and Ordering
Recruiting, Hiring Process, and case management
Cash flow and Banking
Stock Freight
Answering phones
Delegating all operational tasks.
Was able to take this store from the bottom 100 in the company to the top 5 out of over 16,000 stores. Shrink was a major opportunity within this location when I started. The first year we decreased it by half and the second year within the goal. Was kept at under a third of the optimized goal.
Owner
Cindy Lou's LLC
03.2010 - 05.2013
Responsible for all day to day operations for the restaurant/grill/bar.
Banking
Payroll
Taxes
Hiring
Inventory
Supplies
Scheduling
Client/vendor relations
Event Planning
Training, planning, and delegating
Cooking
Bartending
Waitressing
Cleaning
Sold Business in divorce
Office Administrator
Herrs Trucking LLC
01.2007 - 01.2012
Responsible for operations of one Truck and Trailer
All interstate licensing requirements
Accounts Receivable
Accounts Payable
Prepared load schedules
Monitored logs and accuracy of
Worked closely with several load brokers at a time 24/7
Prepared and filed all Quarterly fuel tax
Kept accurate and detailed logs required by state and federal
Answered phones
Handled all DOT office inspections and maintained all books as needed
I managed all clerical duties that applied until my husband bought his truck in 2010 then continued the same as stated until he sold his business in 2012
Add location
Co-manager
Jacks Food Market/Diecks Catering- Co
01.2005 - 01.2010
Responsible for all Deli and Catering food Preparation, sales Ad preparation, and execution, inventory, cashier, and helped in all other areas where needed.
Left to open my own business
Bar Manager/Cook/Bartender
American Legion
01.2002 - 01.2010
Responsible for all day-to-day operations
Staffing, Training, and scheduling
Special Event Planning and Preparation
Manage Inventory and Ordering.
Ensure Customer Service Satisfaction
Client/Vendor Relations
I doubled sales by updating a drink inventory and menu, set up and programmed computerized register to price and individualize each drink, set up a portioned dispenser for the alcohol to eliminate over pouring and shrink.
Co-Managed for five years when I took a job at Jack’s Grocery Store/Catering. The hours were 8am-5pm and minimal weekends, so I had more time with my family. I continued to work as a Bartender periodically when short staffed.