Audrey Hood
McKinney,TX
Summary
Dynamic and dedicated professional with a strong background in customer service at Mexican Sugar. Proven ability to enhance guest experiences through effective multitasking and exceptional phone etiquette. Skilled in managing reservations and supporting special events, ensuring a seamless dining experience while maintaining high standards of cleanliness and organization.
Overview
2
2
years of professional experience
Work History
Hostess
Mexican Sugar
05.2025 - Current
- Welcomed guests warmly, ensuring a positive first impression.
- Managed reservation system efficiently to optimize seating arrangements.
- Coordinated with servers and kitchen staff to enhance guest service flow.
- Handled guest inquiries and complaints with professionalism and courtesy.
- Maintained cleanliness and organization of front-of-house areas consistently.
- Supported special events by preparing the dining area for large groups.
Cashier
50 East Shoes
10.2024 - 05.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper handling of funds.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to maintain a clean and organized workspace.
Kitchen Hand
Cheeky Monkey
04.2023 - 05.2024
- Assisted in food preparation tasks, ensuring adherence to safety and hygiene standards.
- Maintained cleanliness of kitchen equipment and workstations to promote a safe cooking environment.
- Supported chefs by organizing ingredients and supplies for efficient meal preparation.
- Operated dishwashing machinery, managing the cleaning process of utensils and cookware.
- Cooked frozen foods in fryer
- Operated espresso machine to make different coffees for guest
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Timeline
Hostess
Mexican Sugar
05.2025 - Current
Cashier
50 East Shoes
10.2024 - 05.2025
Kitchen Hand
Cheeky Monkey
04.2023 - 05.2024
Boys and girls Club
Voulentered working and playing with children after school.
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