Audrey Moorhead
Lone Tree,CO
Summary
Dynamic professional with a proven track record in fast-paced environments, excelling in customer service and conflict resolution. Expertise in streamlining operations and collaborating effectively with team members to enhance service delivery.
Overview
4
4
years of professional experience
Work History
Cashier
Williams-Sonoma
Lone Tree, CO
11.2025 - 02.2026
- Processed customer transactions efficiently using POS system
- Assisted customers with product inquiries and recommendations
- Maintained cleanliness and organization of checkout area
- Handled cash, credit, and gift card transactions accurately
- Resolved customer complaints promptly to enhance shopping experience
- Collaborated with team to optimize inventory management during peak hours
- Implemented strategies to reduce wait times at checkout stations
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Server
Bono's Pit BBQ
Centennial, CO
04.2023 - 11.2025
- Provided attentive service to guests, ensuring satisfaction throughout dining experience.
- Assisted in menu presentation and explained daily specials to enhance customer choices.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness of dining area and adhered to health safety standards.
- Managed customer payments efficiently using point-of-sale systems.
- Adapted quickly to changing demands during peak hours, supporting team members as needed.
- Handled customer inquiries and resolved issues promptly to maintain positive relationships.
- Participated in training sessions on menu items and service protocols for continuous improvement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Food Runner
Rio Grande
Lone Tree, CO
11.2022 - 03.2023
- Delivered food orders promptly to ensure customer satisfaction and efficient service.
- Coordinated with kitchen staff to streamline order preparation and minimize wait times.
- Assisted servers in managing table setups and maintaining cleanliness during peak hours.
- Communicated effectively with customers regarding menu items and daily specials.
- Monitored stock levels of food items and supplies to support operational efficiency.
- Adapted quickly to changing priorities in fast-paced restaurant environment.
- Supported team members by assisting with training new staff on service protocols.
- Maintained compliance with health and safety standards throughout service shifts.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Enhanced dining experience for patrons by promptly delivering food orders from kitchen to tables.
- Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
- Assisted with bussing tables and cleaning up spills.
Life Guard
South Suburban Parks & Recreation
Lone Tree, CO
07.2022 - 02.2023
- Monitored pool area to ensure safety of guests and adherence to facility rules.
- Responded promptly to emergencies, providing first aid as necessary.
- Maintained cleanliness and organization of poolside equipment and facilities.
- Assisted in conducting safety drills and training sessions for staff awareness.
- Educated patrons on proper swimming techniques and safety practices.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Upheld hygiene standards in pool and surrounding area.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
Education
High School Diploma -
Arapahoe High School
Centennial, CO05-2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Cash register operation
- Professionalism and courtesy
- Order taking
- Written and verbal communication
- Payment processing
- Cash register systems
- Complex Problem-solving
- Conflict resolution
- Product restocking
- POS system operations
- POS systems
- Hospitality and accommodation
- Problem-solving
- Honest and dependable
Timeline
Cashier
Williams-Sonoma
11.2025 - 02.2026
Server
Bono's Pit BBQ
04.2023 - 11.2025
Food Runner
Rio Grande
11.2022 - 03.2023
Life Guard
South Suburban Parks & Recreation
07.2022 - 02.2023
High School Diploma -
Arapahoe High School