AUDREY SCHWING

• Managed patient interactions, ensuring confidentiality during check-in and procedure communications.
• Navigated electronic health record systems with proficiency to streamline patient information access.
• Responded to MyChart messages, assisting patients with username and password modifications.
• Scheduled lab work while confirming orders were properly placed.
• Educated patients on out-of-network insurance benefits and resources for uninsured individuals applying for OHP.
• Maintained accurate patient charts, ensuring readiness for physician appointments.
• Coordinated referrals, updating patients on their status with precise information.
• Scheduled various appointments, including pediatric visits, immunizations, and required physicals.

• Established new patient registrations and coordinated medical transportation services.
• Managed Release of Information (ROI) process, updating insurance records and verifying eligibility.
• Checked in 80 to 100 patients daily, efficiently handling MVA and WC cases.

Ordered translation services and deescalated situations with upset patients.

• Collected co-pays and insurance data, applying full and proper payment to patient accounts.
• Managed medical records using an electronic health record system.
• Communicated with patients with compassion while keeping medical information private.

• Scheduled patient appointments and managed check-in/out processes efficiently.
• Answered and routed phone calls to appropriate departments.
• Handled inventory management, sales payments, and product shipments accurately.
• Answered phone calls to provide assistance, information, and medical personnel access.
• Scanned documents into EHR systems according to established protocols.
• Responded to patient emails and portal messages while conducting new patient phone calls.