Audrey Soosani
Biloxi,MS
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Hostess
White Cap Seafood Restaurant
06.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Developed and maintained strong relationships with external vendors, ensuring smooth and efficient transaction processes.
Server
Applebee's Neighborhood Grill & Bar
06.2023 - 06.2024
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
University of Southern Mississippi
Hattiesburg, MS 08.2022 - 05.2024
High School Diploma -
Biloxi High School
Biloxi, MS05.2022
Skills
Customer Service
Effective Multitasking
Patience and Empathy
Phone Etiquette
Customer service expertise
Guest Engagement
Guest complaint resolution
Bookkeeping
Data inputting
Superior attention to detail
Timeline
Hostess
White Cap Seafood Restaurant
06.2024 - Current
Server
Applebee's Neighborhood Grill & Bar
06.2023 - 06.2024
University of Southern Mississippi
08.2022 - 05.2024
High School Diploma -
Biloxi High School
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