Audrey Ward
Beaver,PA
Summary
My name is Audrey Ward; thank you for reviewing my resume.
For the last 4 years, I have been primarily a stay-at-home-mom. I did pursue an Associates Degree and graduated with one in 2023.
After careful deliberation and many conversations with people in the medical field, I decided that I wanted to go back to school again to get an Associates of the Applied Sciences degree with a focus on Radiologic Technology.
Being an "older" or "unconventional" student, I feel as though I have a particularly high drive to succeed, and I put my all into whatever it is I'm doingbe it classwork or clinical hours.
It has proven very difficult at times, but also very rewarding. I am excited to see where this experience takes me.
Overview
2
2
years of professional experience
Work History
Sales Associate/Key Holder
Cool Vapes
Cranberry Township, PA
02.2019 - 04.2020
- Greeted customers and provided exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Server
AMPD Group
Pittsburgh, PA
10.2018 - 12.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
Education
Associate of Applied Science - Radiologic Technology
CCBC
Monaca, PA05-2025
Associate of Applied Science - Psychology
CCBC
Monaca, PA05-2022
Skills
- Customer Needs Assessment
- Sales Development
- Product Sales
- Goal-Oriented
- Excellent communication skills
- Problem-Solving
- Conflict Resolution
- Reliable and punctual
- Exceptional customer service
- Written and oral communication skills
- Verbal/written communication
- Complex Problem-Solving
- Listening Skills
- Building rapport
- Outgoing Personality
- Positive and professional
Accomplishments
- Deans List
- Phi Theta Kappa
- Honor Society
Timeline
Sales Associate/Key Holder
Cool Vapes
02.2019 - 04.2020
Server
AMPD Group
10.2018 - 12.2019
Associate of Applied Science - Radiologic Technology
CCBC
Associate of Applied Science - Psychology
CCBC