Audrey Williams
Holly Ridge,NC
Summary
Proven track record in enhancing customer experiences and operational efficiency, notably at American Airlines. Excelled in crisis management, upscaling beverage cart revenue, and supporting IT solutions at GEO Specialty Chemicals. Combines exceptional customer service with a strong work ethic and attention to detail, ensuring both safety and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Flight Attendant
American Airlines
04.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Beverage Cart Attendant
Meadow Lakes Golf Course
05.2021 - 04.2023
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Collaborated with fellow team members to create a welcoming atmosphere for guests on the golf course.
IT Intern
GEO Specialty Chemicals, Inc.
09.2020 - 04.2023
- Delivered assistance and support for team-based IT projects.
- Assisted in managing database systems, ensuring data integrity, security, and availability.
- Supported transition to cloud-based storage solutions, facilitating improved data accessibility and collaboration among team members.
Education
BBA - Marketing
Kennesaw State University
Kennesaw, GA05-2026
High School Diploma
Rockmart High School
Rockmart, GA05-2019
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Interpersonal communications
Certification
- First Aid, CPR, and AED Certification - American Red Cross.
- Crew Resource Management Training (CRM) - Federal Aviation Administration (FAA) Approved Providers.
Timeline
Flight Attendant
American Airlines
04.2023 - Current
Beverage Cart Attendant
Meadow Lakes Golf Course
05.2021 - 04.2023
IT Intern
GEO Specialty Chemicals, Inc.
09.2020 - 04.2023
BBA - Marketing
Kennesaw State University
High School Diploma
Rockmart High School