Audrey Yoder
Massillon,OH
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Bam Healthy Cuisine. Excelled in problem-solving, cash handling, and fostering team development. Demonstrated proficiency in payment processing and data entry, significantly enhancing operational efficiency and customer satisfaction. Skilled in multitasking and maintaining high standards in high-volume settings.
Overview
8
8
years of professional experience
Work History
Cashier Team Lead
Bam Healthy Cuisine
2185 E Maple St, North Canton, Oh 44720
02.2023 - Current
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Receptionist
Christopher Zonfa DDS- Total Family Dentistry
4942 Higbee Ave Nw STE J, Canton, Oh, 44718
06.2021 - 02.2023
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
Barista
Tremont Coffee Company
215 Erie St N, Massillon, Oh 44646
06.2020 - 06.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Used POS system to accurately enter orders and process payments.
Barista
Cultured Coffee and Waffles
4889 Portage St NW, North Canton, Ohio 44720
07.2019 - 03.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
Stocker
Marcs Grocery
1413 Amherst Rd NE, Massillon, Oh 44646
06.2017 - 12.2019
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Improved customer satisfaction by promptly locating items and providing product information.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Kept work areas neat, clean and free from debris.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Education
High School Diploma -
Jackson High School
7600 Fulton Dr NW, Massillon, Oh 4464601-2019
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Phone and email etiquette
- Excellent multitasking capability
- Payment processing
- Billing procedures
- Data entry
Timeline
Cashier Team Lead
Bam Healthy Cuisine
02.2023 - Current
Receptionist
Christopher Zonfa DDS- Total Family Dentistry
06.2021 - 02.2023
Barista
Tremont Coffee Company
06.2020 - 06.2021
Barista
Cultured Coffee and Waffles
07.2019 - 03.2020
Stocker
Marcs Grocery
06.2017 - 12.2019
High School Diploma -
Jackson High School