Audrey Yoder
Massillon,OH
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Bam Healthy Cuisine. Excelled in problem-solving, cash handling, and fostering team development. Demonstrated proficiency in payment processing and data entry, significantly enhancing operational efficiency and customer satisfaction. Skilled in multitasking and maintaining high standards in high-volume settings.
Overview
8
8
years of professional experience
Work History
Cashier Team Lead
Bam Healthy Cuisine
02.2023 - Current
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Receptionist
Christopher Zonfa DDS- Total Family Dentistry
06.2021 - 02.2023
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
Barista
Tremont Coffee Company
06.2020 - 06.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Used POS system to accurately enter orders and process payments.
Barista
Cultured Coffee and Waffles
07.2019 - 03.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
Stocker
Marcs Grocery
06.2017 - 12.2019
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Improved customer satisfaction by promptly locating items and providing product information.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Kept work areas neat, clean and free from debris.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Education
High School Diploma -
Jackson High School
7600 Fulton Dr NW, Massillon, Oh 4464601-2019
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Phone and email etiquette
- Excellent multitasking capability
- Payment processing
- Billing procedures
- Data entry
Timeline
Cashier Team Lead
Bam Healthy Cuisine
02.2023 - Current
Receptionist
Christopher Zonfa DDS- Total Family Dentistry
06.2021 - 02.2023
Barista
Tremont Coffee Company
06.2020 - 06.2021
Barista
Cultured Coffee and Waffles
07.2019 - 03.2020
Stocker
Marcs Grocery
06.2017 - 12.2019
High School Diploma -
Jackson High School
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