Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Audrey Chesson

Hampton,VA

Summary

I am passionate about having great customer service and strive for satisfaction of my customers .By delivering quality service and unparalleled support makes me Proficient in customer services .I am always think about whats the best option for the customer. I also am a Dedicated Customer Service professional with knowledge of services and i can prove i have the ability to multitask. Committed to maintaining professional relationships to increase profitability and drive business results. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1

10 Years Customer Service

Work History

Forever 21

Customer Service Representative
10.2019 - 01.2023

Job overview

  • Trained new personnel regarding company operations, policies and services.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Trained staff on operating procedures and company services.

Education

Roanoke-Chowan Community College
Ahoskie, NC

Associate Degree Billing Coding from GED
2002

University Overview

Skills

  • Delivery Scheduling
  • Conflict Resolution
  • Customer Consulting
  • Calm and Professional Under Pressure
  • Order Processing
  • Customer Service
  • Shipping Procedures Understanding
  • Merchandise Orders and Exchanges
  • Critical Thinking
  • Recordkeeping Strengths
  • Coordination
  • Sales Expertise
  • Retail Sales Customer Service
  • Order Fulfillment
  • Credit Card Payment Processing
  • Refund Processing
  • Retail Materials Management
Availability
See my work availability
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Quote

I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison

Timeline

Customer Service Representative
Forever 21
10.2019 - 01.2023
Roanoke-Chowan Community College
Associate Degree Billing Coding from GED
Audrey Chesson