Results-driven, recognized for strong active listening and critical thinking skills. Successful in managing high-pressure situations while maintaining exceptional customer service standards.
Overview
3
3
years of professional experience
Work History
Barista Trainer
Starbucks
06.2025 - Current
Barista trainer certified, trained new baristas on beverage preparation and customer service standards.
Conducted regular assessments to ensure adherence to operational procedures and quality standards.
Improved barista skills through one-on-one training sessions and practical demonstrations.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Managed inventory levels, ensuring adequate stock of supplies and ingredients.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Controlled line and crowd with quick, efficient service.
Barista
Taste Tea
01.2025 - 06.2025
Assisted in inventory management by restocking supplies and monitoring product freshness.
Collaborated with team members to optimize workflow during peak hours for improved customer service.
Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
Associate
Yogurtland
05.2023 - 09.2023
Assisted in daily operations, ensuring compliance with health and safety standards.
Handled cash register transactions accurately, enhancing customer service experience.
Participated in training sessions to enhance skills in customer engagement and product offerings.