Audura Jones
Las Vegas,NV
Summary
Client support professional with track record of providing high-quality assistance to clients and resolving complex issues efficiently. Proven ability to collaborate with teams and adapt to dynamic environments. Known for excellent communication skills and reliability, ensuring seamless client experiences.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Client Support Specialist
American Tax Service
Las Vegas, NV
11.2021 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Community Health Worker
We Kare Medical Center
Las Vegas, NV
06.2024 - 12.2024
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Worked directly with patient treatment teams and participated in care coordination procedures.
Child Caregiver
Self Employed
Las Vegas, NV
01.2020 - 01.2023
- Ensured child safety through diligent supervision and adherence to established protocols.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Established daily routines to provide structure and predictability for children under care.
- Supported cognitive development with age-appropriate learning materials and engaging educational games.
Client Service Representative
Kern Adult Program
Bakersfield, CA
09.2013 - 09.2015
- Maintained accurate record-keeping with proactive attention to client information updates.
- Communicated professionally with colleagues, freelancers and clients.
- Maintained up-to-date knowledge of product and service changes.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 80 %.
Customer Service Associate
Golden Empire Transit
Bakersfield , CA
07.1999 - 12.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Certificate - Community Health Worker I
College of Southern Nevada
Las Vegas, NV02-2025
High School Diploma -
Inglewood High School
Inglewood, CA06.1986
Skills
- Client relationship building
- Empathy and patience
- Customer service
- Office administration
- Data entry
- Appointment scheduling
Certification
- Basic Life Skills
- CPR certificate
- Peer support specialist certificate.
- Commercial Driver License
Timeline
Community Health Worker
We Kare Medical Center
06.2024 - 12.2024
Client Support Specialist
American Tax Service
11.2021 - Current
Child Caregiver
Self Employed
01.2020 - 01.2023
Client Service Representative
Kern Adult Program
09.2013 - 09.2015
Customer Service Associate
Golden Empire Transit
07.1999 - 12.2012
Certificate - Community Health Worker I
College of Southern Nevada
High School Diploma -
Inglewood High School