August Walters
Cary,NC
Summary
Results-oriented Customer Service Representative with extensive experience in high-volume environments. Skilled in resolving customer inquiries efficiently across phone, email, and chat, while maintaining accurate CRM records. Strong written and verbal communicator with excellent attention to detail, sound judgment when escalating complex cases, and the ability to quickly adapt to new systems, processes, and policies.
Overview
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Appointment Scheduler
Cornerstone Pediatrics
Cary, NC
07.2025 - Current
- Scheduled appointments through phone, email, and live chat while educating patients and families about insurance coverage, appointment requirements, and the scheduling process.
- Served as a primary point of contact for new and returning patients, providing professional, empathetic assistance throughout the check-in and appointment process.
- Demonstrated strong attention to detail when entering, reviewing, and updating sensitive patient information.
- Used strong written and verbal communication skills to answer questions, clarify information, and help patients and families navigate scheduling and insurance-related processes.
Customer Support Representative
Walmart
01.2022 - 07.2025
- Provided customer support through phone, email, and live chat in a fast-paced, high-volume contact center environment, assisting customers with furniture purchases, product questions, order-related concerns, and service issues.
- Clarified complex information for customers and communicated next steps in a clear and approachable manner to help customers understand available solutions.
- Managed multiple customer interactions and competing priorities in a fast-paced support environment while maintaining accuracy, professionalism, and attention to detail.
Customer Service Representative
Maximus
03.2021 - 01.2022
- Delivered high-volume customer support through phone, email, and live chat in a fast-paced healthcare environment, assisting customers with COVID-19 inquiries and vaccine appointment scheduling.
- Used empathy, patience, and strong communication skills when assisting customers with questions and concerns involving healthcare services.
- Recorded customer interactions and transactions in CRM system, ensuring organized case management and accurate follow-up.
- Maintained professionalism and attention to detail while handling sensitive customer interactions and a high volume of inquiries.
Customer Service Representative
Life Protect 247
05.2020 - 03.2021
- Managed high-volume customer calls in a fast-paced environment, delivering product assistance for insurance needs and ensuring customer satisfaction.
- Documented customer interactions and transactions in CRM system, ensuring accuracy for reliable record-keeping.
- Facilitated clear and professional communication with customers and clients, supporting effective daily service delivery.
- Applied strong attention to detail when documenting customer information and completing service-related tasks.
Education
Bachelor's degree -
North Carolina Central University
08.2017 - 12.2022
Skills
- Customer Service
- CRM documentation
- Data entry
- Computer skills
- Attention to detail
- Organizational skills
- Time management
- Problem solving
- Communication skills
- Interpersonal skills
Timeline
Appointment Scheduler
Cornerstone Pediatrics
07.2025 - Current
Customer Support Representative
Walmart
01.2022 - 07.2025
Customer Service Representative
Maximus
03.2021 - 01.2022
Customer Service Representative
Life Protect 247
05.2020 - 03.2021
Bachelor's degree -
North Carolina Central University
08.2017 - 12.2022