Summary
Overview
Work History
Education
Skills
Timeline
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Augusta Graham

Staunton,VA

Summary

Seasoned Account Executive bringing valuable experience in managing and growing key accounts. Strong communication, negotiation, and problem-solving skills paired with the ability to develop strategic business plans. Demonstrated success in driving revenue growth and improving customer satisfaction rates in previous roles.

Overview

12
12
years of professional experience

Work History

Account Executive

The Knot WW
09.2022 - Current
  • Performed virtual product demos and maintained a consultative sales approach when onboarding new clients.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Maintained accurate records of all sales activities using CRM software systems.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Performed virtual product demos and maintained a consultative sales approach when onboarding new clients.
  • Per

Remote Insides Sales Representative

Build, Ferguson
, com
06.2021 - 08.2022
  • I provided outstanding customer service.
  • Met desired sales quotas and maintained solid KPIs.
  • I was consistent and reliable as a producer.
  • Quickly acclimated to the e-commerce industry.

Insurance Agent

Symmetry Financial-The Shank Agency
08.2020 - 08.2022
  • I met with clients virtually.
  • I created a successful book of business.
  • I prospected all clients with a sense of urgency.
  • Created a strong rapport and is excellent at building trust.

AHSTF Sales & Support Specialist

WorldStrides
12.2018 - 09.2020
  • Managed and kept a record of a 3 million dollar program.
  • I was responsible for converting both new warm leads, as well as closing alumni accounts.
  • Managed post-sale key accounts.
  • Coordinated and oversaw the AHSTF sales cycle and account management.
  • Successfully booked and coordinated travel and accommodations.
  • Collaborated with the team to organize and provide on-ground support for both domestic and international functions.
  • Produced strong promotional material.
  • Maintained databases.

K-12 Sales Representative

WorldStrides
08.2016 - 12.2018
  • Managed a national territory of clients
  • Thrived in a fast paced competitive environment
  • Successfully met sales quotas
  • Maintained a positive and calm presence.

Neuropsychometrician

UVA F.E. Dreifus Pediatric and Epilepsy Clinic
12.2014 - 08.2016
  • Collected valid data from evaluation by assessing the needs and motivations of the individual.
  • Used ingenuity and creativity to ensure a positive experience.
  • Accurately scored protocol.
  • Coordinated appointments and scheduled them for the clinic.
  • Served as the direct point of contact for patients.
  • Ensured that all testing materials were adequately stocked.

Access Associate

UVAAdult Neurology
07.2013 - 11.2014
  • Oversaw the front desk efficiently.
  • Scheduled patients correctly, and utilized medical record functionality.
  • Collaborated with both managing staff and physicians to meet clinic needs.
  • Attended breakfast with the administration.
  • Recipient of the Good Catch Award.
  • Demonstrated excellent listening skills.
  • Provided superb customer service.
  • It was pleasant both on the phone and in person.

Education

Bachelor of Arts - English, Creative Writing

James Madison University
Harrisonburg, VA
12.2011

National University of Ireland
Galway, Ireland
05.2011

Associates Degree -

Blue Ridge Community College
Weyers Cave, VA
05.2009

Skills

  • Account Management
  • Sales Development
  • Negotiation Tactics
  • Customer Needs Assessment
  • Promotional Planning
  • Key Account Generation
  • Strategy Development
  • Product and Service Knowledge
  • Relationship Selling
  • Post-Sales Support

Timeline

Account Executive

The Knot WW
09.2022 - Current

Remote Insides Sales Representative

Build, Ferguson
06.2021 - 08.2022

Insurance Agent

Symmetry Financial-The Shank Agency
08.2020 - 08.2022

AHSTF Sales & Support Specialist

WorldStrides
12.2018 - 09.2020

K-12 Sales Representative

WorldStrides
08.2016 - 12.2018

Neuropsychometrician

UVA F.E. Dreifus Pediatric and Epilepsy Clinic
12.2014 - 08.2016

Access Associate

UVAAdult Neurology
07.2013 - 11.2014

Bachelor of Arts - English, Creative Writing

James Madison University

National University of Ireland

Associates Degree -

Blue Ridge Community College

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Augusta Graham