Augustine Boateng
Sayreville,NJ
Summary
Offering strong foundation in communication and relationship management, eager to learn and develop in sales environment. Brings understanding of customer needs and problem-solving skills, with focus on effective communication and product knowledge. Ready to use and develop negotiation and relationship-building skills in Desired Position role.
Developed skills in fast-paced sales environment, focusing on customer relationship management and persuasive communication. Excels in understanding customer needs and delivering tailored solutions. Seeking to transition into new field, leveraging strong interpersonal and problem-solving abilities to achieve impactful results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Representative
Sunrun Solar
08.2024 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Merchandise Associate
Lowes Home Improvment
03.2024 - 08.2024
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
Car Detailer
Enterprise Rent-A-Car
07.2023 - 03.2024
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
Customer Service Associate
Ashley Furniture Homestore
05.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Millwork/customer Service Associate
Lowes Home Improvment
05.2021 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Seasonal Sales Associate
Home Depot
06.2019 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Container Unloader
UPS Warehouse
02.2019 - 09.2020
- Collaborated with team members to unload containers in a timely manner, supporting overall workflow.
- Communicated effectively with supervisors and colleagues, providing updates on progress and addressing any issues promptly.
- Minimized workplace accidents by adhering to safety guidelines and protocols during all operations.
- Enhanced team morale through positive attitude and strong work ethic, contributing to a supportive work environment.
Education
Bachelor Of Science - Edu
Southern New Hampshire University
Hooksett, NHSkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
Certification
- Certified Home Health Aide (CHHA) - National Association for Home Care & Hospice.
- First Aid Certification - American Red Cross.
- Nutrition Coach Certification – Precision Nutrition.
Timeline
Sales Representative
Sunrun Solar
08.2024 - Current
Merchandise Associate
Lowes Home Improvment
03.2024 - 08.2024
Car Detailer
Enterprise Rent-A-Car
07.2023 - 03.2024
Customer Service Associate
Ashley Furniture Homestore
05.2021 - 12.2021
Millwork/customer Service Associate
Lowes Home Improvment
05.2021 - 09.2021
Seasonal Sales Associate
Home Depot
06.2019 - 09.2020
Container Unloader
UPS Warehouse
02.2019 - 09.2020
Bachelor Of Science - Edu
Southern New Hampshire University