AUGUSTINE SARPONG-TUFFOUR
Newark,New Jersey
Summary
Effectively apply knowledge, experience, team work ability and effective skills to handle any official duty and treat clients and customers with friendly, professional and helpful attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
United Airlines
Newark, NJ
02.2023 - Current
- Manage ticket inventory and assist with passenger check-in procedures
- Assist with passenger flight queries
- Input information from various systems, handle luggage and aid in flight management
Public Health Data Analyst
East Orange Department of Health
06.2019 - 12.2022
- Develop reports that detail conclusions developed from data.
- Identify opportunities for improvement within the field using data trending.
- Consult with medical professionals and policymakers to help develop better interventions and programs for health sectors.
Nutritionist Assistant
Boys and Girls Club of Newark
11.2019 - 02.2020
- Ensures clients’ menu selections are in compliance with prescribed diet order, nutritional adequacy, age, cultural background, and religious practice.
- Writes and modifies menus as needed according to client diet prescription using established resources/guidelines.
- Processes patient menu selections utilizing computerized diet office system.
- Follow-up on all pertinent client information like diet order changes, food allergies, food preferences, and requests.
Education
Bachelor of Science - Public Health, concentration in Community Health Education
Montclair State University
Montclair, NJ05.2020
Associate - General Science
Essex County College
Newark, NJ12.2016
Skills
- Critical thinking
- Team player
- Excellent attention to detail
- Highly dependable
- Time management
- Fast learner
Certification
- CPR
- Public Health (CPH) & Certified Emergency Response Coordinator
Timeline
Customer Service Representative
United Airlines
02.2023 - Current
Nutritionist Assistant
Boys and Girls Club of Newark
11.2019 - 02.2020
Public Health Data Analyst
East Orange Department of Health
06.2019 - 12.2022
Bachelor of Science - Public Health, concentration in Community Health Education
Montclair State University
Associate - General Science
Essex County College