Augusto Rouge
Rochester,NH
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my
abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon
to help your company achieve its goals. Dedicated with proven performance in management, leadership and communication.
Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization
Overview
16
16
years of professional experience
Work History
General Manager
Petco
Rochester, NH
08.2018 - 12.2024
- Maintained records of goods ordered and received
- Arranged for disposal of surplus materials
- Assisted with new hire orientation and employee training
- Executed Planograms efficiently and accurately and trained co workers and employees
- Received deliveries and unloaded our DC trucks
- Trained for fork trucks and electric jacks
- Responsible as a key holder for opening and closing store
- Trained to dispose of hazardous waste material properly
- Making sure store meets goals and metrics
- Running deposits and bank runs
- Animal care and cleaning
- Experience with offering great guest customer service and satisfaction
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
OVERNIGHT STOCK ASSOCIATE
Home Depot
Rochester, NH
08.2016 - 06.2018
- Removed all boxes and related trash from sales floor and processed through compactors.
- Unloaded arriving product stock and moved to store display areas.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Checked aisles for spills to complete quick clean-up.
CHEF
Pilgrim Nursing home
Peabody, MA
01.2015 - 08.2016
- Delegated tasks and oversaw work performed, addressing bottlenecks or underperforming stations
- Enforced sanitation practices to safeguard employees and patrons
- Worked with coworkers to complete tasks
- Participated in ongoing training to enhance own job skills and knowledge
- Maintained temperatures of food products to reduce illness or waste
- Washed and sanitized hands throughout shift, promoting food safety and health requirements
- Prepped items for various cooking methods by seasoning or marinating
- Made recipes from scratch
- Stored and rotated food products properly, maintaining freshness
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly
- Portioned food before cooking according to standard portion sizes and recipe specifications
- Assisted with food prep tasks, maximizing downtime during off-peak periods
- Followed recipes set by establishment to meet nutritional requirements
- Prepared variety of dishes using industrial kitchen equipment
- Modeled flexible work style, shifting tasks as priorities and circumstances changed based on departmental needs
- Monitored food items, maintaining minimum guidelines for temperature, taste and quality
- Demonstrated new cooking techniques or equipment to staff
- Utilized sanitary methods to handle, prepare and serve food
- Stocked, rotated and faced products with attention to product quality and expiration dates.
COOK
Oracle
Burlington, MA
01.2012 - 12.2015
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
SHIFT MANAGER
Subway
Middleton, MA
01.2009 - 12.2012
- Operated industrial ovens, stoves and grills to prepare food
- Washed and peeled fruits and vegetables to prepare for consumption
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Maintained knowledge of store products and services to make recommendations to customers
- Established and maintained positive and professional employee relationships
- Promoted customer satisfaction by addressing complaints and issuing refunds
- Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth
- Taught newly hired team members and shift managers business policies and procedures
- Promoted store specials and limited-time offers to customers
- Implemented corrective actions for substandard employee performance
- Coordinated with suppliers to receive deliveries on time and transport delivered products to correct facility locations.
Education
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) IN CULINARY ARTS & FOOD SERVICE -
North shore Community College
MA, 0192305.2010
Skills
- Detail-oriented
- Communication
- Interpersonal
- Creative thinking
- Management
- Leadership
- Problem-solving
- Planning
- Retail Inventory Management
- Operational Standards
- Cash Control
- Customer Interaction
- Staff Assignments
- Operational Efficiency
- Creative Solutions
- Critical Thinking
- Learning Strategies
- Judgment and Decision-Making
- Active Listening
- Mathematics
Contact
Rochester, NH 03867
Education
MA, 01923
Timeline
General Manager
Petco
08.2018 - 12.2024
OVERNIGHT STOCK ASSOCIATE
Home Depot
08.2016 - 06.2018
CHEF
Pilgrim Nursing home
01.2015 - 08.2016
COOK
Oracle
01.2012 - 12.2015
SHIFT MANAGER
Subway
01.2009 - 12.2012
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) IN CULINARY ARTS & FOOD SERVICE -
North shore Community College