Augusto Valdes Dantin
Miami,FL
Summary
Accomplished Broker Associate at Customs Brokers Outsourcing, adept in documentation abilities and customer service, significantly reducing errors by enhancing compliance adherence. Skilled in clerical support and time management, I excel in maintaining client trust and streamlining processes, demonstrating a goal-oriented approach with notable achievements in operational efficiency.
Overview
7
7
years of professional experience
Work History
Broker Associate
Customs Brokers Outsourcing
12.2022 - Current
- Ensured accuracy of all documentation, reducing errors and expediting the closing process.
- Assisted managing broker by providing regular updates on client data, prospecting activities and property sales.
- Managed client relationships via email, text and telephone to stay in frequent contact and maintain trust throughout sales process.
- Input transfer data into system and manually updated accounting and certificate records.
- managed customer services and communications with clients
Cargo Service Agent
Avianca Cargo
12.2020 - 12.2022
- Assisted clients in navigating customs clearance, providing guidance on required paperwork and fees.
- Expedited cargo handling by coordinating with ground staff and ensuring proper documentation.
- Reduced customer complaints through effective communication and timely resolution of issues.
- was taught how to handle transfers in between airlines and how they were dispatched.
- Helped front desk clients with their cargo and took care of customer services as well.
- learned how to do the documentation for ppq and work along side agriculture to release cargo being hold.
Cargo Agent
Tristar Cargo Handling
08.2019 - 03.2020
- Prepared hazardous material shipments in compliance with safe handling practices.
- Improved cargo processing efficiency by streamlining documentation and communication procedures.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- became forklift certified and dangerous good certified
Cargo Clerk Agent
Worldwide Flight Services
10.2018 - 03.2020
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- managed the Alitalia flight and Air France flight in entrees of master awbs into their own systems.
- handled AMS system for KLM
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- received and released cargo to truck drivers picking up cargo for their clients and dropping off.
- became dangerous goods certified and handled all the dangerous goods for the Alitalia flight.
Cargo Agent
Alliance Ground International
12.2017 - 09.2018
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Participated in regular training sessions to enhance knowledge of industry trends, technology advancements, and other relevant subjects.
- Supported supervisors with various administrative tasks, contributing to the overall efficiency and organization of the department.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- learned ppq as a puller in the ware house and later became a supervisor.
Security Officer
Black Hawk Security
04.2017 - 11.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
Education
High School Diploma -
Robert Morgan Educational Center And Technical College
Miami, FL08.2016
Skills
- Goal-Oriented
- Documentation abilities
- Compliance adherence
- Workplace training
- Customer Service
- Time Management
- Attention to Detail
- Clerical Support
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Broker Associate
Customs Brokers Outsourcing
12.2022 - Current
Cargo Service Agent
Avianca Cargo
12.2020 - 12.2022
Cargo Agent
Tristar Cargo Handling
08.2019 - 03.2020
Cargo Clerk Agent
Worldwide Flight Services
10.2018 - 03.2020
Cargo Agent
Alliance Ground International
12.2017 - 09.2018
Security Officer
Black Hawk Security
04.2017 - 11.2017
High School Diploma -
Robert Morgan Educational Center And Technical College
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