Penny Silich

• Kept current on industry trends, attending conferences and participating in professional development opportunities to better serve clients.
• Evaluated property values using comparative market analysis techniques to advise clients on pricing strategies.
• Negotiated complex real estate transactions for successful closings, ensuring positive experiences for all parties involved.
• Built strong relationships with clients, resulting in high rate of referrals and repeat business.
• Coordinated seamless transaction processes by working closely with mortgage lenders, title companies, and inspectors throughout sale process
• Consistently serves over 50 buyers and sellers per year

Team Manager of the Susan Coveny Team

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• Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
• Mentored new brokers to achieve professional growth and success in their roles.
• Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
• Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
• Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
• Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
• Over 5000 happy families served

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
• Serviced over 8 accounts per day