Augustus Rickett
Upper Marlboro
Summary
Dynamic professional with a proven track record at Harris Teeter, excelling in customer service and team leadership. Enhanced operational efficiency and reduced shrinkage rates at Whole Foods Market. Skilled in cash handling and problem-solving, consistently improving customer satisfaction and driving sales growth through effective strategies.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
Harris Teeter
2023.08 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Transportation Coordinator
Nordstrom
2021.11 - Current
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
Store Support Supervisor
Whole Food Market
2018.11 - 2021.07
- Improved loss prevention strategies, resulting in reduced shrinkage rates and increased profit margins.
- Implemented effective merchandising techniques, leading to increased product visibility and sales growth.
- Continuously evaluated operational processes to identify areas for improvement, implementing changes as needed to drive efficiency and productivity within the store support team.
- Participated in the selection and hiring of new team members, ensuring a strong fit with company culture and values.
Education
High School Diploma -
Denby Tech
Detroit, MI1997-06
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
Timeline
Cashier Team Lead
Harris Teeter
2023.08 - Current
Transportation Coordinator
Nordstrom
2021.11 - Current
Store Support Supervisor
Whole Food Market
2018.11 - 2021.07
High School Diploma -
Denby Tech