Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Augustus Rickett

Upper Marlboro

Summary

Dynamic professional with a proven track record at Harris Teeter, excelling in customer service and team leadership. Enhanced operational efficiency and reduced shrinkage rates at Whole Foods Market. Skilled in cash handling and problem-solving, consistently improving customer satisfaction and driving sales growth through effective strategies.

Overview

6
6
years of professional experience

Work History

Cashier Team Lead

Harris Teeter
08.2023 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Transportation Coordinator

Nordstrom
11.2021 - Current
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Tracked shipments from dispatch through delivery to verify timely arrival.
  • Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
  • Improved transportation efficiency by streamlining route planning and coordinating schedules.

Store Support Supervisor

Whole Food Market
11.2018 - 07.2021
  • Improved loss prevention strategies, resulting in reduced shrinkage rates and increased profit margins.
  • Implemented effective merchandising techniques, leading to increased product visibility and sales growth.
  • Continuously evaluated operational processes to identify areas for improvement, implementing changes as needed to drive efficiency and productivity within the store support team.
  • Participated in the selection and hiring of new team members, ensuring a strong fit with company culture and values.

Education

High School Diploma -

Denby Tech
Detroit, MI
06-1997

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling

Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of [Number] staff members.

Timeline

Cashier Team Lead

Harris Teeter
08.2023 - Current

Transportation Coordinator

Nordstrom
11.2021 - Current

Store Support Supervisor

Whole Food Market
11.2018 - 07.2021

High School Diploma -

Denby Tech

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