Aulani Mitchell
Austin
Summary
Adaptable worker with a versatile background in customer-facing roles. Known for strong leadership and team collaboration skills, contributing to a positive work atmosphere and high customer satisfaction scores.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Bella Salon
10.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Compiled information from files and research to satisfy information requests.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
Professional Makeup Artist
Self-employeed
07.2015 - 03.2025
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Professionally applied makeup to clients for productions and performances.
- Applied makeup in accordance with clothing style.
- Conducted consultations to understand client's desired look.
- Worked on production music sets, red carpets, and photoshoots
- Demonstrated and explained use of different beauty products to educate customers.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
Barista Trainer
Dutch Bros
03.2019 - 12.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial blenders to create beverages.
- Pleasantly interacted with customers during hectic periods to promote a positive environment.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Learned every menu item's preparation and off-label drinks to meet customer needs.
Bakery Assistant
Sweet K’s Gourmet Desserts
04.2018 - 12.2021
- Washed dishes and sanitized prep area at end of each shift.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Operated commercial kitchen equipment and tools.
- Decorated baked goods and designed visually appealing displays of finished products.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Measured and mixed ingredients accurately to assist in baking process.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Sandwich Artist
Togo's Sandwiches
01.2017 - 10.2018
- Greeted guests, promoted specials, and took orders.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Restocked and rotated stock in display case to mitigate stock loss.
- Prepared and presented food in compliance with health and safety guidelines.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept workplace clean and organized in line with restaurant policies.
Education
High School Diploma -
Austin Community College
Austin, TX09.2029
High School Diploma -
Serra Junipero High School
San Diego, CA06.2017
Skills
- Leadership experience
- Team collaboration
- Speedy and efficient
- Espresso machine operations
- POS system operation
- Sales proficiency
- Coffee expertise
- Health codes compliance
- Beverage preparation techniques
- Works great under pressure
- Communicates effectively with peers
- Opening and closing duties
Timeline
Front Desk Receptionist
Bella Salon
10.2024 - Current
Barista Trainer
Dutch Bros
03.2019 - 12.2021
Bakery Assistant
Sweet K’s Gourmet Desserts
04.2018 - 12.2021
Sandwich Artist
Togo's Sandwiches
01.2017 - 10.2018
Professional Makeup Artist
Self-employeed
07.2015 - 03.2025
High School Diploma -
Austin Community College
High School Diploma -
Serra Junipero High School