Aundraya Gonzales
Vancouver,WA
Summary
Responsible Server adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Systematic about taking accurate orders, keeping customers happy and supporting team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Server
Black Bear Diner
Vancouver, WA
08.2018 - Current
- Monitored inventory levels of all products used in restaurants operations.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Assisted other servers as needed during peak hours or special events.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Processed payments from customers using cash registers or POS systems.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Provided exceptional service to high volume of daily customers.
- Trained new employees to perform duties.
Insurance
Chris Gonzales State Farm
Beaverton , Oreg
07.2020 - 03.2023
- Prepared documents required for insurance claims processing.
- Verified insurance coverage for services rendered.
- Completed paperwork related to insurance billing processes.
- Coordinated and issued insurance certificates.
- Upheld compliance standards for insurance sales.
- Maintained accurate records of all insurance transactions using computer software systems.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
Education
GED -
Clark College
Vancouver, WASkills
- Guest Relations Management
- Point of Sale (POS) system operations
- Professional Appearance
- Relationship Management
- Organization
- Guest service
- Efficient service
Certification
- Property and Casualty License
- Life, Health and Annuities License
- Food Handlers Card
Timeline
Insurance
Chris Gonzales State Farm
07.2020 - 03.2023
Restaurant Server
Black Bear Diner
08.2018 - Current
GED -
Clark College