Aundrea Lee
Summary
Hardworking professional with a dedication to customer satisfaction. Ready to apply several years of experience to new position.
Overview
7
7
years of professional experience
Work History
Service Representative
Oregon Community Credit Union
Eugene
06.2021 - 10.2025
- Member Service: Provide exceptional, personalized customer service to both consumer and business members in person or via phone.
- Resolved escalated member issues and inquiries while ensuring compliance with regulatory standards.
- Assessed members' financial situations and recommended suitable products to enhance their financial well-being.
- Contributed to branch retail goals and sales campaigns, driving member engagement and product adoption.
- Financial Transactions: Accurately process deposits, withdrawals, transfers, and loan payments while balancing cash drawers.
Busser
El Palacio
Klamath Falls
06.2023 - 06.2024
- Delivered food and beverages to tables, enhancing dining experience for guests.
- Engaged with guests to ensure satisfaction and resolved minor concerns swiftly.
- Maintained cleanliness of dining areas and ensured prompt table resets.
- Bussed and reset tables in an orderly fashion.
- Organized and cleaned service stations to ensure a tidy working environment.
- Collaborated with kitchen staff to manage dishware and utensils supply.
- Monitored inventory levels of dining supplies and reported needs to management.
- Maintained friendly demeanor, contributing to positive customer interactions.
Barista
Dutch Bros
Klamath Falls
10.2018 - 06.2021
- Prepared high-quality coffee beverages following established recipes and guidelines.
- Greeted customers and efficiently took orders for coffee drinks, food items, and other beverages to enhance customer experience.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated espresso machines and other equipment efficiently during busy shifts.
- Trained new baristas on beverage preparation and customer service standards, fostering a skilled and knowledgeable team.
- Managed cash register operations, processing transactions accurately and efficiently.
- Maintained cleanliness and organized workstations and customer areas, ensuring a welcoming environment.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
Mazama High School
Klamath Falls, ORSkills
- Customer service
- Sales achievement
- Needs assessment
- Financial transactions
- Cash handling
- Problem resolution
- Effective communication
- Time management
- Organization
Timeline
Busser
El Palacio
06.2023 - 06.2024
Service Representative
Oregon Community Credit Union
06.2021 - 10.2025
Barista
Dutch Bros
10.2018 - 06.2021
Mazama High School