Aundrea Suzanne Deacon
Arlington,TX
Summary
Detail-oriented, dependable, and self-driven patient access representative with eight years of experience, looking to broaden experience and seeking more challenging opportunities to further career. Works well under the pressures of a high volume emergency room. Quick to problem solve in unexpected situations. Posses the skills necessary to thrive in any environment.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Methodist Mansfield Medical Center
Mansfield, Texas
10.2019 - Current
- Process EMS and Pre-Admission of patients upon arrival
- Collects financial and demographic information for medical records and billing
- Collects payments from patients (copays, deductibles, self-pay)
- Assists patients in understanding financial obligations
- Stays up with work queues needing to be resolved
- Able to present and explain legal documentation including HIPPA and other hospital guidelines and documents
- Knowledgeable in CPT codes
- Knowledgeable in insurance verification, including obtaining prior authorizations
Front Desk Medical Receptionist
Pediatrics Southwest
DeSoto, TX
07.2015 - 09.2019
- Providing excellent customer service to patients making them feel welcomed
- Check in patients
- Patient registration on Epic PEMR
- Answering high volume of phone calls
- Routing phone calls to correct place
- Delivering faxes among office to designated personnel
- Scheduling appointments for the offices’ five physicians and nurse practitioner
- Verifying insurance both online using websites such as Availity among others and over the phone
- Trained in usage of Epic RTE
- Collecting copays and outstanding balances at checkout
Caretaker
Comfort Keepers
Duncanville, TX
04.2014 - 08.2014
- Cared for hospice patient, ensuring his comfort and tending to his needs
Dental Receptionist
Walnut Grove Dental
Duncanville, TX
05.2013 - 08.2013
- Made new patient charts, answered and transferred calls
- Welcomed and checked in patients
Education
Some College (No Degree) -
Tarrant County Community College
Arlington, TXUniversity of New Mexico
Los Lunas, NMAngelo State University
San Angelo, TXHigh School Diploma -
Bishop Dunne Catholic School
Dallas, TX2013
Skills
- Helpful and Service-Oriented
- Knowledge of Community Services and Programs
- Providing Information and Resources
- Building Rapport and Credibility
- Explaining Policy and Procedures
- Administrative and Office Support
- Evaluating Quality of Care
- Calm and Effective Under Pressure
- Reliability and Dedication
- Professional Bedside Manner
- Time Management and Prioritization
- 50 WPM Typing Speed
References
Perla Hernandez Patient Access Representative, Methodist Mansfield Medical Center, 214-326-3988
Pagie Kirkland LVN, Methodist Mansfield Medical Center, 214-676-8600
Timeline
Patient Access Representative
Methodist Mansfield Medical Center
10.2019 - Current
Front Desk Medical Receptionist
Pediatrics Southwest
07.2015 - 09.2019
Caretaker
Comfort Keepers
04.2014 - 08.2014
Dental Receptionist
Walnut Grove Dental
05.2013 - 08.2013
Some College (No Degree) -
Tarrant County Community College
University of New Mexico
Angelo State University
High School Diploma -
Bishop Dunne Catholic School
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