Auniya Stephens
Danville,VA
Summary
Proven track record in fast-paced environments, exemplified by significantly reducing food waste at Hardee's Restaurant through meticulous portion control. Skilled in cash handling and fostering teamwork, consistently enhancing customer satisfaction and loyalty. Demonstrated ability to exceed sales targets by leveraging organization and active listening skills, ensuring high-quality customer interactions.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Lowes Home Improvment
Danville, VA
09.2022 - 07.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Cook
Hardee's Restaurant
Danville, VA
05.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Sales Associate
Finish Line, Inc
Danville, VA
07.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
George Washington Highschool
Danville, VA05.2019
Skills
Cash Handling
Stocking and replenishing
Teamwork and Collaboration
Dependable and Responsible
Active Listening
Organization
PPE Compliance
Timeline
Cook
Hardee's Restaurant
05.2024 - Current
Retail Sales Associate
Lowes Home Improvment
09.2022 - 07.2023
Sales Associate
Finish Line, Inc
07.2020 - 01.2021
George Washington Highschool