Aura Mejia
Oxnard,CA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at MHM Law Group. Proven ability to enhance client satisfaction through effective communication and meticulous scheduling. Skilled in cash handling and maintaining confidentiality, consistently delivering outstanding first impressions and resolving issues promptly to support a productive office environment.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
MHM Law Group
Oxnard, CA
02.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Receptionist
Chiquita Brands
Oxnard, CA
03.2023 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Sales Associate
Nautica Retail
Camarillo, CA
09.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Manager in Training
Picnic Time Productions
Moorpark, CA
10.2021 - 07.2022
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
Supervisor
Limonera
Santa Paula, CA
12.2020 - 08.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Options For Youth
Oxnard, CA06.2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Scheduling
- File organization
- Sensitive information handling
- Confidentiality handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
MHM Law Group
02.2025 - Current
Receptionist
Chiquita Brands
03.2023 - 04.2023
Sales Associate
Nautica Retail
09.2022 - 01.2023
Manager in Training
Picnic Time Productions
10.2021 - 07.2022
Supervisor
Limonera
12.2020 - 08.2021
Options For Youth