Aura Ortiz
West Palm Beach,FL
Summary
Dynamic professional with a proven track record at O2B Kids, excelling in problem-solving and verbal communication. Expert in managing sensitive information and streamlining office workflows, significantly enhancing customer experiences. Demonstrates exceptional initiative and team-building capabilities, adept at fostering positive relationships and ensuring operational excellence.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
O2B Kids
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Assistant Administrator
Clean Wave Car Wash
08.2023 - Current
- Maintained office equipment and placed orders for materials in short supply to manage office supply inventory.
- Tracked expenses, processed invoices and completed other related accounting tasks.
- Optimized office workflow by creating user-friendly document templates for consistent formatting across various types of communications materials.
- Maintained digital databases, physical files and area logs.
- Evaluated correspondence, contracts and other business documentation for accuracy.
- Collected, arranged, and input information into database system.
Assistant Teacher
O2B Kids
03.2023 - Current
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
Education
Associate Of Business Administration -
Palm Beach State College
Lake Worth, FLSkills
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Scheduling appointments
- Oral and writing communication
- Hospitality services
- Sensitive information handling
- Issue handling
- Initiative-taking
- Basic accounting
- Appointment confirmation
- Office supplies ordering
- Customer assistance and interaction
- Telephone Etiquette
- Security awareness
- Flexibility
- Verbal Communication
- Team building
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
O2B Kids
01.2024 - Current
Assistant Administrator
Clean Wave Car Wash
08.2023 - Current
Assistant Teacher
O2B Kids
03.2023 - Current
Associate Of Business Administration -
Palm Beach State College