Aurea Gonzales
CHEHALIS
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
31
31
years of professional experience
1997
1997
years of post-secondary education
Work History
Sales Associate
Safe N Insane Fireworks
Auburn
05.1995 - Current
- Assisted customers in selecting products to meet their needs.
- Managed inventory levels and organized stock for efficient access.
- Demonstrated product features to enhance customer understanding.
- Resolved customer inquiries and concerns effectively and professionally.
- Processed transactions quickly and accurately at the point of sale.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Conducted inventories on a regular basis to track stock levels.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Cage Cashier
Great Wall Casino
Tacoma
06.1999 - 06.2003
- Processed cash transactions accurately for gaming and non-gaming activities.
- Managed customer inquiries and provided assistance with casino services.
- Maintained an organized cash drawer to ensure operational efficiency.
- Collaborated with security to ensure a safe environment for guests.
- Supported team members during peak hours to enhance service speed.
- Performed daily balancing activities including count-downs, verifications, and reconciliations.
- Processed payments for chips, tokens, and cash transactions.
- Maintained accurate records of cage transactions and balances.
- Performed opening and closing duties such as counting money drawers and verifying floats.
- Followed strict security protocols when handling large sums of money.
Education
Certificate - MOST Beg & Inter
Muckleshoot Tribal College
Auburn, WA 03.2000 - 03.2001
G E D
Auburn, WASkills
- Customer service
- Product demonstration
- Transaction processing
- Inventory management
- Cash handling
- Sales strategy adaptation
- Data accuracy
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Conflict resolution
- POS system operation
- Excellent communication skills
- Dispute mediation
- Negotiation tactics
- Teamwork and collaboration
- Goal oriented
Timeline
Certificate - MOST Beg & Inter
Muckleshoot Tribal College
03.2000 - 03.2001
Cage Cashier
Great Wall Casino
06.1999 - 06.2003
Sales Associate
Safe N Insane Fireworks
05.1995 - Current
G E D