Aurelina Rosario Taveras
Bronx,NY
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
2
2
years of professional experience
Work History
Dispatcher/Customer Service Representative
A&J Transportation
09.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers, and other personnel to encourage professional relationships and promote respect.
Enrollment Specialist
Home For The Homeless
06.2023 - 08.2023
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
Admissions Representative
ASA College Manhattan Campus
01.2022 - 01.2022
- Processed admissions applications; prepared forms and assist with application processing; entered all prospect and applicants' data into the computer database; external education institutions and University departments provided information on application status
- Evaluated transfer credits and calculated grade point averages for the incoming student; Inputted and maintained transfer credits articulation in admission information systems according to established guidelines and procedures
- Received appointments and calls; responded to telephone and email inquiries
- Participated as an active member of the recruitment team; assisted counselors with admissions application review; compiled data for reports; maintained confidential files; helped with making hiring recommendations; may travel to the local community and high school' and may supervise student staff
- Performed basic troubleshooting contributes to the ongoing improvement of work processes, including learning and integrating new technology; promotes teamwork environment; performs other duties as assigned
- Completed loans application, Exist Counseling
- Entrance Counseling application, MPN
- Explained loans application, Grants, and scholarships to applicants
- Thoroughly reviewed admissions applications and evaluated credentials to approve students for enrollment.
Education
Associate of Applied Science in Business Administration and Accounting -
ASA College
Bachelor Healthcare Management - Healthcare Management
Berkeley College
New York, NY06.2025
Skills
- Bilingual: English and Spanish
- Documentation and Recordkeeping
- Problem-Solving
- Data Review and Analysis
- Customer Service
- Interpersonal and human relations skills
- Written and verbal skills, communication skills
- Planning/organization skills
- Written and verbal skills communication
- Ability to maintain and implement comprehensive schedules
- Ability to keep confidential
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Otheremployment
Cashier Assistant, A&A Discount Store, Bronx, NY
Timeline
Dispatcher/Customer Service Representative
A&J Transportation
09.2023 - Current
Enrollment Specialist
Home For The Homeless
06.2023 - 08.2023
Admissions Representative
ASA College Manhattan Campus
01.2022 - 01.2022
Associate of Applied Science in Business Administration and Accounting -
ASA College
Bachelor Healthcare Management - Healthcare Management
Berkeley College
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