Professional Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Aurora Arafiles

Traveler Medical Group
San Pablo,CA
1
Certification
34
years of professional experience

Dynamic front desk receptionist with a proven track record in customer service, attention to detail, and time management. Committed to enhancing patient experiences through effective communication and operational efficiency.

Work History

Front Desk Receptionist

13 Years 9 Months
Traveler Medical Group | 11.2012 - Current
  • Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
  • Coordinated communication between medical staff and patients, enhancing service quality.
  • Developed and maintained patient records using electronic health record (EHR) systems.
  • Trained new receptionists on procedures and software applications for seamless operations.

Supervisor - Infant, Girls, Boys Department

2 Years 8 Months
Walmart | 02.2010 - 10.2012
  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored team members to enhance performance and customer service skills.
  • Coordinated inventory management processes, optimizing stock levels and reducing shrinkage.
  • Implemented workflow improvements that increased operational efficiency across departments.

Associate - Electronic, Connection, Photo

7 Months
Walmart | 07.2009 - 02.2010
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assist the customer inquiry and doing cashier.
  • Zoning the department if clean and stocking

Supervisor - Electronic, Connection Center, Photo

1 Year 4 Months
Walmart | 03.2008 - 07.2009
  • Supervised daily store operations to ensure optimal customer service and operational efficiency.
  • Trained and mentored staff on product knowledge and effective sales techniques.
  • Implemented inventory management practices to reduce stock discrepancies and improve accuracy.
  • Developed scheduling strategies to enhance team productivity during peak hours.

Associate - Electronic

1 Year
Walmart | 03.2007 - 03.2008
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assist customer inquiry and cashier.
  • Zoning the department if cleaning and stocking.

Associate - Infant, Girls and Boys

2 Months
Marvin | 12.2006 - 02.2007
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Doing go backs of each department.
  • Assist customer inquiry.

Associate

1 Month
Party City | 10.2006 - 11.2006
  • Managed inventory levels to ensure product availability during peak seasons.
  • Trained new associates on operational procedures and customer service standards.
  • Developed promotional displays that enhanced customer engagement and sales.
  • Collaborated with team members to streamline checkout processes for improved efficiency.
  • Assist customer inquiry and stocking.

Sales Coordinator/Warehouse Assistant

13 Years
Handyware Philippines, Inc | 02.1992 - 02.2005

Sales Coordinator

  • Pre quotation for inquiries of the customer
  • Entertain the telephone inquires of the old and new customers
  • Compiles all the price from the principals
  • Get the order of the customer and then make a customer order form for approval by our Accounting Head and then to the warehousing delivery.
  • Compiles all purchase order from customer
  • Make a purchase order for Indent Order of the customer and also for purchase order for stock purposes.
  • Advise principal for Letter of Credit opening from us and also from our customer
  • Compute the commission of our Salesman.
  • Monitor the commission from principal if they will debit to us correctly for our commission of our company.
  • Prepare the Proforma Invoice for the Indent Order.
  • Prepare Monthly Sales report.

Warehousing Assistant

  • Monitor incoming shipment from our principal aboard.
  • Follow-up to the Broker if there is delivery for our indent order and I will give instruction where to be delivered if its for our warehouse or for our customers.
  • Follow-up with courier (such as DHL, Fed-ex, TNT, UPS, etc) incoming delivery and ask them to fax the computation of duties and taxes.
  • Check the computation of Duties & Taxes if its correct, if not I will informed them the correct Tariff Headings be used and asked them to re-faxed the correct computation of Duties & Taxes.
  • Prepare for the outgoing delivery such as packing the items properly, label and call the courier (such as DHL, Fed-ex, TNT, UPS, etc) ready for pick-up.
  • Compiles and maintain records of stock inventory.
  • Prepare the delivery schedule and receiving report (incoming stocks and office supplies).
  • Prepare stock inventory by using computer (Xcel).
  • Figures out the number of goods to be replaces and send orders to our supplier.
  • Conduct stock physical inventory.
  • Examined the defects on the newly delivered goods before final acceptance.

Education

Master of Science

Bachelor of Science - Accounting

Philippine School of Busoness Administration | Quezon City, Philippines | 10-1987
  • Study Abroad: [Location], [Subject]

High School Diploma

Roosevelt College | Sumulong Branch, Cainta Rizal | 03-1982

Loyalty Award - Elemetary

Roosvelt College | Sumulong Branch, Cainta Rizal | 03-1978

Skills

Customer service
Attention to detail
Time management
Listening skills

Certification

  • Shrink Buster, Walmart - July and November 2011

Languages

English
Full Professional

Timeline

Front Desk Receptionist

Traveler Medical Group
11.2012 - CurrentRead More

Supervisor - Infant, Girls, Boys Department

Walmart
02.2010 - 10.2012Read More

Associate - Electronic, Connection, Photo

Walmart
07.2009 - 02.2010Read More

Supervisor - Electronic, Connection Center, Photo

Walmart
03.2008 - 07.2009Read More

Associate - Electronic

Walmart
03.2007 - 03.2008Read More

Associate - Infant, Girls and Boys

Marvin
12.2006 - 02.2007Read More

Associate

Party City
10.2006 - 11.2006Read More

Sales Coordinator/Warehouse Assistant

Handyware Philippines, Inc
02.1992 - 02.2005Read More

Master of Science
Read More

Philippine School of Busoness Administration

Bachelor of Science from Accounting
Read More

Roosevelt College

High School Diploma
Read More

Roosvelt College

Loyalty Award from Elemetary
Read More
Aurora Arafiles