Aurora Bigelow
Saint Johnsbury,VT
Summary
Goal-oriented professional with over four years of experience in sales and team management. Skilled in training and mentoring staff, driving sales performance, and ensuring customer satisfaction through effective communication and problem resolution.
Overview
12
12
years of professional experience
Work History
Sales Associate
Walgreens
Lyndonville, VT
01.2023 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Collaborated with team members to optimize store layout for improved visibility of promotions.
- Trained new associates on store policies, procedures, and customer service excellence.
- Contributed to a clean, organized store environment to promote safety and efficient operations.
Head Dishwasher
Rabbit Hill Inn
Lower Waterford, VT
01.2022 - 01.2023
- Supervised dishwashing operations, ensuring adherence to health and safety standards.
- Trained and mentored team members on efficient cleaning techniques and equipment usage.
- Developed streamlined workflows to enhance efficiency in dishwashing processes.
- Managed inventory of cleaning supplies, reducing waste through effective stock control.
- Operated laundry machines and ensured compliance with safety protocols.
- Sorted, washed, dried, and folded various types of linens and garments.
- Maintained cleanliness and organization of guest rooms to ensure optimal guest satisfaction.
- Executed thorough cleaning procedures using industry-standard tools and techniques.
Sales Manager
NEK Vapor
Lyndonville, VT
01.2020 - 01.2023
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Developed and implemented training programs to enhance team performance and product knowledge.
- Analyzed market trends to identify new business opportunities and drive growth initiatives.
- Established strong relationships with key clients, fostering loyalty and repeat business.
- Mentored junior staff, providing guidance on best practices in sales techniques and customer service.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Manager
McDonald's
Saint Johnsbury, VT
01.2015 - 01.2020
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members, enhancing overall performance and service quality.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed training programs to improve staff efficiency and customer service skills.
- Managed scheduling and labor costs to ensure optimal staffing during peak hours.
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
Lyndon Institute
Lyndonville, VT06-2010
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Complex Problem-solving
- Reliable and punctual
- Goal oriented
- Conflict resolution
- Confident and positive attitude
Accomplishments
- Achieved employee of the month through effectively helping with photo orders during busy holiday season filling in wherever as needed.
Timeline
Sales Associate
Walgreens
01.2023 - Current
Head Dishwasher
Rabbit Hill Inn
01.2022 - 01.2023
Sales Manager
NEK Vapor
01.2020 - 01.2023
Manager
McDonald's
01.2015 - 01.2020
High School Diploma -
Lyndon Institute