Aurora Cardona
Cameron
Summary
Dedicated front desk receptionist with a proven record of enhancing clinic efficiency through exceptional customer service and attention to detail.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Health Point Clinic
Franklin, TX
01.2019 - Current
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Provided exceptional front desk support, ensuring a welcoming environment for patients and visitors.
- Coordinated communication between medical staff and patients, facilitating smooth operations.
- Trained new reception staff on clinic procedures and software systems for improved service delivery.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Verified insurance eligibility and coverage for patients.
Patient Service Representative/Referral Coordinator
Little River Healthcare
Rockdale, TX
12.2007 - 12.2018
- Managed patient scheduling to optimize clinic workflow and reduce appointment wait times.
- Coordinated with healthcare providers to ensure accurate patient information and timely service delivery.
- Responded to patient inquiries, providing clear information on services and procedures.
- Assisted in resolving billing issues, facilitating prompt communication between patients and financial departments.
- Implemented process improvements that streamlined patient check-in procedures, increasing operational efficiency.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
Housekeeper
St. Lukes Episcopal Hospital System
Houston, TX
12.2005 - 12.2007
- Maintained cleanliness and organization of guest rooms and common areas to enhance guest satisfaction.
- Adhered to safety protocols while using cleaning chemicals and equipment to ensure a safe environment.
- Collaborated with team members to efficiently manage time and prioritize cleaning tasks during peak hours.
- Implemented inventory tracking system for cleaning supplies, reducing waste and improving resource management.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Education
High School Diploma -
Cameron Yoe High School
Cameron, TXSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Scheduling
- Team collaboration
- Problem-solving skills
- Appointment scheduling
- Verbal and written communication
- Fluent in English and Spanish
- Proficient in Microsoft Office Word, Excel, Outlook, and Power Point
- Multitasking and organization
- Client communication
- Relationship building
Languages
English
Spanish
Timeline
Front Desk Receptionist
Health Point Clinic
01.2019 - Current
Patient Service Representative/Referral Coordinator
Little River Healthcare
12.2007 - 12.2018
Housekeeper
St. Lukes Episcopal Hospital System
12.2005 - 12.2007
High School Diploma -
Cameron Yoe High School