Aurora Cardona
Cameron
Summary
Dedicated front desk receptionist with a proven record of enhancing clinic efficiency through exceptional customer service and attention to detail.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Health Point Clinic
01.2019 - Current
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Provided exceptional front desk support, ensuring a welcoming environment for patients and visitors.
- Coordinated communication between medical staff and patients, facilitating smooth operations.
- Trained new reception staff on clinic procedures and software systems for improved service delivery.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Verified insurance eligibility and coverage for patients.
Patient Service Representative/Referral Coordinator
Little River Healthcare
12.2007 - 12.2018
- Managed patient scheduling to optimize clinic workflow and reduce appointment wait times.
- Coordinated with healthcare providers to ensure accurate patient information and timely service delivery.
- Responded to patient inquiries, providing clear information on services and procedures.
- Assisted in resolving billing issues, facilitating prompt communication between patients and financial departments.
- Implemented process improvements that streamlined patient check-in procedures, increasing operational efficiency.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
Housekeeper
St. Lukes Episcopal Hospital System
12.2005 - 12.2007
- Maintained cleanliness and organization of guest rooms and common areas to enhance guest satisfaction.
- Adhered to safety protocols while using cleaning chemicals and equipment to ensure a safe environment.
- Collaborated with team members to efficiently manage time and prioritize cleaning tasks during peak hours.
- Implemented inventory tracking system for cleaning supplies, reducing waste and improving resource management.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Education
High School Diploma -
Cameron Yoe High School
Cameron, TXSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Scheduling
- Team collaboration
- Problem-solving skills
- Appointment scheduling
- Verbal and written communication
- Fluent in English and Spanish
- Proficient in Microsoft Office Word, Excel, Outlook, and Power Point
- Multitasking and organization
- Client communication
- Relationship building
Languages
English
Spanish
Timeline
Front Desk Receptionist
Health Point Clinic
01.2019 - Current
Patient Service Representative/Referral Coordinator
Little River Healthcare
12.2007 - 12.2018
Housekeeper
St. Lukes Episcopal Hospital System
12.2005 - 12.2007
High School Diploma -
Cameron Yoe High School