Aurora Castro
Northwestern Hospital Emergency Department
Park City IL
1
Language
8
years of professional experience
Experienced in patient care and customer service with a strong background in managing confidential data and facilitating communication between diverse teams. Bilingual in Spanish, with expertise in medical reception and insurance verification. Eager to leverage skills and experience as a Patient Access Specialist to enhance patient experiences and support healthcare team efficiency. Ability to work under pressure stressful situations.
Work History
Patient Access Specialist
1 Year 1 Month- Greeting patients and visitors
- Check in Patients
- Collect and verify Patients demographics and Insurance
- Collect Co-payments, past due balances
- Managed confidential patient data, obtain signatures on required consents forms and explain HIPPA Policies
- Perform Registration at desk and Bedside
- Patient Identification placing correct armband on patient to ensure safety throughout their visit
- Answering phone calls regarding inpatients registration
- Collaboration, Communicate with nurses and Doctors
- Assist Spanish translation for Spanish speaking patients
- Provide compassion, communication with patients during high stress situations
- Maintain Patient Privacy compliance with HIPPA policies
Chiropractic Assistant
1 Year 3 Months- Delivered hands-on patient care through massage therapy, TENS machine setup, guided stretching routines, and hot/cold therapy applications, directly contributing to patient recovery and comfort.
- Supported daily front desk operations including answering phone calls, scheduling appointments, verifying patient insurance coverage, organizing new patient charts and records using a management software called Eclipse for efficient medical record management.
- Provided Spanish-to-English translation for patients, improving communication and access to care for Spanish-speaking individuals.
- Managed confidential patient data, processed medical record requests, and maintained HIPAA-compliant documentation and handling practices.
Cook
2 Years 7 Months- Prepped, cooked, and served high-quality meals for 400+ Nike factory employees, rotating between 5+ different food stations to ensure consumer satisfaction.
- Ensure compliance with corporate food safety protocols by maintaining sanitation standards across all kitchens and service areas, contributing to a clean and efficient work environment.
- Oversaw dishwashing stations to ensure cleanliness for corporate standards.
- Frequently selected to fill staffing gaps across various roles, highlighting reliability and versatility in high-pressure service environments.
Nutrition Manager
2 Years 2 Months- Led a team of 5+ staff members in providing prompt meal service to over 600 students daily, managing kitchen operations for both breakfast and lunch services.
- Earned a 100% sanitation score on four out of five inspections which demonstrates a commitment to compliance, cleanliness, and public health standards.
- Maintained accurate inventory and supply levels through daily production logs and bi-weekly orders with Sysco, ensuring no disruptions to school meal programs.
- Conducted daily allergy reviews and student card updates, ensuring compliance with nutrition plans for students with dietary restrictions.
- Authored and submitted end-of-day production summaries and monthly reports to district nutrition directors while training and mentoring incoming nutrition assistants.
Education
Skills
Chiropractic Assistant Certified
Bilingual (Spanish)
Customer Service
Management Experience
Epic
Microsoft word
Outlook.
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Specialist
Northwestern Hospital Emergency Department
09.2025 - CurrentRead More
Chiropractic Assistant
Portland Chiropractic Clinic
03.2024 - 06.2025Read More
Cook
Aramark
08.2021 - 03.2024Read More
Nutrition Manager
Onslow County Schools
03.2019 - 05.2021Read More
HS Diploma
Read More