Aurora Espinoza
Bolingbrook,Illinois
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
12
12
years of professional experience
Work History
Server
Niko's Breakfast Club
Romeoville, Illinois
03.2013 - Current
- Upheld high standards of sanitation in accordance with health department regulations.
- Completed cleaning tasks, organized server stations.
- Greeted guests and provided menus.
- Trained new employees on restaurant procedures and plating techniques.
- Filled condiments and napkin containers during slack periods.
- Ensured shelves were consistently stocked for subsequent shifts.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Server
Red Robin
Bolingbrook, IL
11.2018 - 06.2020
- Served food and beverages to patrons and confirmed complete orders.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Trained new employees to perform duties.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Spanish Interpreter
Interprenet
, IL
03.2017 - 10.2019
- Interpreted verbal conversations between individuals with limited English proficiency.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Supported colleagues by providing assistance with translations as needed.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Delivered real-time, accurate oral translations and interpretations for clients.
Education
High School Diploma -
Palatine High Schol
Palatine, IL06-2004
Skills
- Complaint resolution
- Cleaning
- Verbal and written communication
- Problem-solving
- Willingness to learn
- Cash handling
- Customer service
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Teamwork and collaboration
- Fluent in English and Spanish
- Dependability and reliability
- Knowledge of medical and dental terminology
Languages
English
Professional
Spanish
Professional
Affiliations
- reading
- crocheting
- hiking
- camping
Accomplishments
- Completed a 40 hour training course in health care interpreting.
- I plan on becoming a certified medical interpreting this year
Personal Experience
- Took care of elderly grandparents
- Drove them to medical appointments
- Provided medical interpreting
- medication administration
Timeline
Server
Red Robin
11.2018 - 06.2020
Spanish Interpreter
Interprenet
03.2017 - 10.2019
Server
Niko's Breakfast Club
03.2013 - Current
High School Diploma -
Palatine High Schol
Similar Profiles
Jasmin EspinozaJasmin Espinoza
Host, Waitress, Cashier at Niko's Breakfast ClubHost, Waitress, Cashier at Niko's Breakfast Club
Noah SchimmelNoah Schimmel
FOH Team Member (Server, Barista, Expediter, SA.) at Bisbee Breakfast ClubFOH Team Member (Server, Barista, Expediter, SA.) at Bisbee Breakfast Club
Ashley SorensonAshley Sorenson
Server at Bisbee Breakfast ClubServer at Bisbee Breakfast Club