Aurora Jerome
Brundidge
Summary
Reliable shift supervisor bringing several years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels. Filled with enthusiasm when it comes to helping team members meet their goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Goodwill Industries of Northern New England
Topsham
08.2016 - Current
- Provided feedback to employees regarding their performance in order to improve productivity.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Resolved customer complaints in a timely manner.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assisted customers with product selection when needed.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Provided on-the-job training to new staff members.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
Sales Associate
Goodwill Industries of Northern New England
Topsham
05.2014 - 08.2016
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to size, color or style.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed trusting relationships with customers by making personal connections.
Sales Associate
Sears
Brunswick
04.2011 - 04.2014
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Bachelor of Arts - Music
University of Southern Maine
Gorham, ME05-2015
High School Diploma -
Mount Ararat High School
Topsham, ME06-2009
Skills
- Time management
- Team leadership
- Conflict resolution
- Policy enforcement
- Problem solving
- Verbal and written communication
Affiliations
- Reading
- Playing music
- Theater
- Playing with my kids
Certification
- Educational Technician III - GRADES B-12
Accomplishments
- Excellence in Music Award Mount Ararat High School 2009
- Earned employee of the month many times at Goodwill
Dream Job
When I was a child, my dream job was to be a mom. Then, in 3rd or 4th grade, I fell in love with the idea of being a teacher. Some child's dream jobs change every year (if not more often), but my dream of teaching in a school never wavered.
When I became a mom at 26 years old, one of my dream jobs was checked off. Now that both of my children are in school, I've decided to take that step and get myself working in a school, even if not at the classroom teacher level.
References
References available upon request.
Timeline
Shift Supervisor
Goodwill Industries of Northern New England
08.2016 - Current
Sales Associate
Goodwill Industries of Northern New England
05.2014 - 08.2016
Sales Associate
Sears
04.2011 - 04.2014
Bachelor of Arts - Music
University of Southern Maine
High School Diploma -
Mount Ararat High School
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