Aurora Lowe
Houston,TX
Summary
Proven professional with a track record of enhancing collections processes at Bank of America, adept in delinquent account management and staff development. Excels in devising strategies to improve efficiency and customer satisfaction. Demonstrates strong negotiation skills and a commitment to maintaining high standards in debt management and collections regulatory guidelines.
Overview
5
5
years of professional experience
Work History
Collections Agent
Bank of America
Houston, Texas
08.2023 - 01.2025
- Collaborated with delinquent account holders to recover outstanding payments through authorized methods.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Met demands of busy collections group by performing high volume of daily calls.
Dispatcher
McCullough Transportation
Houston, Texas
02.2021 - 11.2023
- Developed strategies for improving efficiency within the dispatch department.
- Prepared daily work and run schedules.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Verified driver credentials prior to assigning them a route or task.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Delivery Driver
Amazon
Houston, Texas
08.2020 - 06.2022
- Loaded and unloaded vehicles at distribution center and delivery address.
- Contacted customers prior to delivery to coordinate delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
Retail Sales Associate
Ross Dress for Less
Houston, Texas
10.2019 - 01.2021
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Tracked inventory levels throughout the day and restocked items as needed.
Education
High School Diploma -
Eisenhower High School
Houston06-2018
Skills
- Delinquent account management
- Collections regulatory guidelines
- Billing and collections best practices
- Repayment negotiations
- Debt management
- Aged account reporting
- Collections process improvement
- Repayment plan structuring
- Staff development
- Skip tracing
Timeline
Collections Agent
Bank of America
08.2023 - 01.2025
Dispatcher
McCullough Transportation
02.2021 - 11.2023
Delivery Driver
Amazon
08.2020 - 06.2022
Retail Sales Associate
Ross Dress for Less
10.2019 - 01.2021
High School Diploma -
Eisenhower High School