Aurora Mota
Scottsdale,AZ
Summary
Proven leader in retail management, notably with Ross Dress for Less, where I spearheaded initiatives enhancing guest relations and operational efficiency. Excelled in staff training and development, alongside meticulous merchandise inspection, driving team performance and store compliance. My approach blends goal-setting prowess with a keen focus on security enforcement, ensuring both staff and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Retail Supervisor
Ross Dress for Less
Scottsdale, AZ
10.2023 - Current
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Counted and balanced registers.
- Led weekly team meetings to discuss sales goals, upcoming promotions, and operational issues.
- Coordinated restocks to keep retail displays organized and full for customers.
- Monitored store's compliance with health and safety regulations.
- Coordinated with the store manager to develop budgets and financial forecasts.
- Participated in weekly meetings with upper management to discuss store objectives and initiatives.
- Directed and supervised staff performance.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
Shift Supervisor
Tseebii Sisters Coffee
Lupton, AZ
02.2021 - 10.2023
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Delegated tasks to employees and monitored activities and task completion.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Scheduled staff shifts, considering peak times and individual availability.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
Barista
Tseebi Sister Coffees
Lupton, AZ
01.2020 - 01.2021
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Operated cash registers to process customer payments.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Education
Cosmetology License - Cosmetology License
Avalon Institute
Phoenix, AZ03-2023
High School Diploma -
Gallup High School
Gallup, NM05-2020
Skills
- Goal setting and achievement
- Store maintenance
- Store operations
- Staff training and development
- Merchandise inspection
- Security enforcement
Languages
English
Professional
Navajo
Professional
Timeline
Retail Supervisor
Ross Dress for Less
10.2023 - Current
Shift Supervisor
Tseebii Sisters Coffee
02.2021 - 10.2023
Barista
Tseebi Sister Coffees
01.2020 - 01.2021
Cosmetology License - Cosmetology License
Avalon Institute
High School Diploma -
Gallup High School