S SANTOYO
chicago,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
26
26
years of professional experience
Work History
BILLING CLERK
CONGLOBAL
FORESTVIEW, IL
03.1998 - 06.2024
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Processed invoices and payments accurately and promptly.
- Processed payments from customers in accordance with company policies and procedures.
- Assisted in the collection of overdue accounts by contacting customers via telephone or mail correspondence.
- Prepared bills, invoices, and bank deposits as needed.
- Corresponded with customers regarding their accounts, making adjustments when necessary.
- Provided assistance to Accounting Department staff during month-end close process.
- Assisted with other administrative tasks as assigned.
- Managed all payments processing, invoicing and collections tasks.
- Monitored past due accounts and pursued collections on outstanding invoices.
Dispatcher
CONGLOBAL
Forestview, IL
03.1998 - 06.2024
- Provided timely updates to customers regarding their orders or requests.
- Resolved customer complaints related to service issues or delays.
- Maintained logs of all incoming calls and assigned tasks.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Answered customer requests with information about product availability, shipping information and status updates.
- Received or prepared work orders.
- Dispatched drivers to meet daily delivery needs for company customers.
Education
GED -
Young Parent Program
Chicago, IL03-1996
Skills
- Customer Communication
- Invoice Processing
- Account collections
- Billing statement management
Payment Transactions
- Customer Service
- Spreadsheet Management
- Dispatch billing payroll rail billing
- credit card
- Ipass account
- purchasing
- Depot billing
- Human Resource
Affiliations
- love to read
Languages
Spanish
Professional
Timeline
BILLING CLERK
CONGLOBAL
03.1998 - 06.2024
Dispatcher
CONGLOBAL
03.1998 - 06.2024
GED -
Young Parent Program