Austen DeBey
San Antonio,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Harbor Freight. Skilled in customer service and time management, excels in fast-paced environments, demonstrated by a history of resolving IT issues and boosting sales through effective merchandising strategies. Achieved significant improvements in team efficiency and safety as an Employee Trainer at Taco Bell. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet record keeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Overview
7
7
years of professional experience
Work History
Sales Associate
Harbor Freight
10.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Delivery Driver
Domino's Pizza
08.2023 - 10.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Dishwasher
Blue Skies Of Texas East
09.2022 - 08.2023
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Usher
Santikos Entertainment
02.2022 - 07.2022
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Directed ticket holders to seats and facility locations.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Sold admission, processed payments, and issued tickets.
Merchandise Associate
Sea World
07.2021 - 01.2022
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
IT Intern
Medina Valley ISD
09.2020 - 05.2021
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
- Assisted in installing Wi-Fi routers in various classrooms of the school.
Delivery Driver
Marco's Pizza
03.2019 - 08.2020
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Expedited deliveries to meet customer deadlines and requirements.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
Employee Trainer
Taco Bell
08.2017 - 03.2019
- Managed ordering processes, maintaining appropriate stock levels while minimizing spoilage risks.
- Streamlined kitchen communication by implementing effective ticketing systems and prioritizing tasks.
- Enhanced kitchen efficiency by streamlining prep work and ingredient organization.
- Improved overall kitchen safety through regular equipment maintenance checks and staff training sessions.
- Mentored junior line cooks, fostering a team-oriented environment focused on collaboration and continuous improvement.
- Implemented time-saving measures during food preparation, enabling swift adaptation to sudden increases in order volume or special requests from customers.
Education
No Degree - Information Technology
Northwest Vista College
San Antonio, TX05.2030
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Cash Handling
- Flexible Schedule
- Product Sales
- Cleaning techniques
- Positive Attitude
- Valid Driver's License
- Safe Driving
Timeline
Sales Associate
Harbor Freight
10.2023 - 06.2024
Delivery Driver
Domino's Pizza
08.2023 - 10.2023
Dishwasher
Blue Skies Of Texas East
09.2022 - 08.2023
Usher
Santikos Entertainment
02.2022 - 07.2022
Merchandise Associate
Sea World
07.2021 - 01.2022
IT Intern
Medina Valley ISD
09.2020 - 05.2021
Delivery Driver
Marco's Pizza
03.2019 - 08.2020
Employee Trainer
Taco Bell
08.2017 - 03.2019
No Degree - Information Technology
Northwest Vista College