Austen Gower

Ensured DCW remains the most popular full-service car wash in the South End, Uptown, Dilworth, Myers Park, Eastover area through rigorous quality control and a customer-first culture

Helped manage all daily operations including chemical ordering and competitive bidding

Retain (and invest in) existing team members. Hiring new employees as needed

Be a player-coach, working as cashier when needed and on customer vehicles including prep, hand washes, and details

Regular quality control and employee feedback

Help facilitate regular equipment inspections (and repairs, as needed)

The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

The automotive detailers will utilize various cleaning tools and supplies (e.g brushes, vacuums, etc.) to preserve and protect vehicles.

• Used social media profiles, internet forums, and similar websites to provide digital evidence and created research findings, while creating documents on all social media platforms using Microsoft applications such as excel to manage the accounts investigated for COO, and ethics department to use in making informed decisions about future plans
• Prepare reports of findings, illustrating data graphically and translating complex findings into written text
• Use computers for various applications, such as database management or word processing
• Create, maintain, and enter information into databases.