Austin A. Ek-Yeh
Gallup,USA
Summary
Dynamic professional with a proven track record in enhancing customer relations and achieving sales targets at Travelers Insurance. Fluent in English and Spanish, with advanced Office Software Suite proficiency. Demonstrates exceptional multitasking and time management abilities, ensuring high-quality outcomes. Expert in utilizing tools like LexisNexis for accurate customer information verification.
Overview
11
11
years of professional experience
Work History
Sales Associate
Travelers Insurance
Hartford, CT
10.2024 - 01.2025
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Processed payments received from clients promptly according to established procedures.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
Sales Representative
Amigo Automotive Group
09.2024 - 10.2024
- Accepts and completes credit applications for all clients
- Performs Inbound and outbound calls on leads to setup appointments for in person visits
- Uses Vinsolution and Dealertrack Programs daily to update all sold inventory
- Has to meet or exceed monthly sales goals as condition of employment
High School Teacher
Americorp/Six Directions Indigenous School
07.2024 - 09.2024
- Computer Science and Finance Teacher Grades 6th through 12th
- Supervises student growth and development
- Works with students in need of extra support in all other subjects
- Plans lessons, units and projects to meet learning objectives
- Monthly student / parent teacher conferences to discuss development & behavior
Dealer Risk Investigator I
Capital One
04.2020 - 05.2024
- Company Overview: Remote Based
- Investigates recently funded auto loans to confirm accurate sales information
- Drive Collaboration between the Capital One Risk team and our Dealership Partners
- Identify opportunities and improve Risk Management practices
- Review transactions and make corrections if needed to fit compliance goals
- Establishing and maintaining strong relationships with our vendors and Dealership Partners
- Remote Based
Funding Agent
Capital One Auto Finance
Plano, Texas
06.2016 - 03.2020
- Manage the schedule for loan closing, ensuring all tasks are completed for closing
- Service inbound and outbound calls to work with dealers to ensure collateral is sold
- Work with all parties to resolve issues that arise during closing process
- Use queue management skills to work an assigned group of accounts
- Ensure that all documentation packages are compiled accurately and in a timely manner
Recovery Skips
Capital One Auto Finance
Plano, Texas
12.2013 - 05.2016
- Negotiate payment arrangements for significantly delinquent customers
- Service inbound/outbound calls to work with vendors to ensure collateral is located and retrieved
- Utilizes skip tracing tools to locate customers successfully to recover collateral
- Use queue management skills to work an assigned group of accounts
- Very familiar with auto tools and programs such as Titan and Lexis Nexis
Education
Bachelor of Arts - Political Science, Interdisciplinary Studies
Texas A&M University – Commerce Campus
Commerce, Texas01.2012
Skills
- Excellent written and verbal communication skills in both English and Spanish
- High Quality Assurance Scores
- Advanced Knowledge of Office Software Suite
- Utilize a variety of tools to locate and verify accurate customer info such as LexisNexis and Credit browser
- Multi-tasking strength
- Service oriented
- Superb time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Associate
Travelers Insurance
10.2024 - 01.2025
Sales Representative
Amigo Automotive Group
09.2024 - 10.2024
High School Teacher
Americorp/Six Directions Indigenous School
07.2024 - 09.2024
Dealer Risk Investigator I
Capital One
04.2020 - 05.2024
Funding Agent
Capital One Auto Finance
06.2016 - 03.2020
Recovery Skips
Capital One Auto Finance
12.2013 - 05.2016
Bachelor of Arts - Political Science, Interdisciplinary Studies
Texas A&M University – Commerce Campus