Destiny Lopez

Sales Associate

Tacos La Villa

05.2023 - 01.2025

Provided exceptional customer service to ensure positive dining experiences.
Assisted in maintaining cleanliness and organization of the dining area.
Processed customer orders accurately and efficiently, enhancing order fulfillment speed.
Collaborated with team members to optimize workflow during peak hours.
Handled cash transactions and balanced cash register at end of shifts.
Educated customers on menu offerings and promotions to increase sales opportunities.
Monitored inventory levels and notified management of supply needs promptly.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Managed inventory to ensure product availability, contributing to uptick in sales.
Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Engaged in friendly conversation with customer to better uncover individual needs.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

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