Manage customer issue resolution, seek additional opportunities to support the customer’s needs, and support business growth by providing customers with useful information and guidance
Responsible for the entire full book portfolio of Southern Glazer’s including all wines and spirits
Main point of contact at every account
Present wine & cocktail menus with a detailed proposal to help customers drive incremental sales
Wine tasting presentations with important wines I am focused on putting onto a new wine list to help drive growth
Work alongside with my supplier partners to maximize a way to grow the accounts revenue
Transatlantic On-Premise Sales Consultant
Southern Glazer’s Wine & Spirits
09.2021 - 09.2023
Oversee a portfolio with over 65 on-premise accounts within the Broward County territory, with the primary objective of proficiently increasing the sales performance for Bacardí, Heaven Hill, Ilegal Mezcal, and Samson & Surrey suppliers
Achieved a 12% rise in territorial revenue compared to the preceding year (2022), resulting in an approximate increase of $2.1 million
Curate cocktail menus, and craft monthly spotlight features leveraging the Transatlantic portfolio to drive revenue
Visit accounts regularly, capture visit notes, and build visit plans considering previous visit outcomes and document these visits with an agenda, service purpose, and selling opportunities in Salesforce
Prepare for sales presentations each meeting with a dedicated focus on existing supplier assets and aligning them with the specific customer needs
Build positive and credible customer relationships based on trust to accomplish business expansion
Assistant Branch Manager
The Hertz Corporation
10.2018 - 08.2021
Engaged in direct, in-person interactions with body shops, employing strategic marketing approaches to maintain and establish robust business relationships
Sustained the momentum of revenue generation for the branch through adept management of volume, daily rentals, and sales
Gathered accurate accident report documentation to streamline the process of submitting claims for damaged vehicles
Demonstrated exceptional customer service, effectively defusing challenging situations even in high-pressure circumstances
Manager Associate
The Hertz Corporation
10.2017 - 10.2018
Achieved weekly sales targets by generating ARPD revenue in both Retail and Insurance Replacement rental segments
Built strategic relationships with body shops, insurance firms, and hotels to enhance revenue expansion
Strived to maintain rental volumes higher than those of the previous year, ensuring a consistent year-over-year improvement
Education
Bachelor of Business Administration - Business Management