Austin Bryan
Endicott,NY
Summary
Dedicated professional with strong relationship-building and time management skills in fast-paced restaurant environments. Focused on meeting customer needs and enhancing customer experiences to foster loyalty. Experienced in leadership roles, including management and lead server positions, while ensuring effective team communication and collaboration.
Overview
14
14
years of professional experience
Work History
Server
CopperTop Tavern
Vestal, New York
12.2021 - Current
- Have experience in all front of house positions including floating management, serving, bartending, busser, hosting, To-Go phones, and expediting between kitchen and front of house.
- Providing an enjoyable customer service experience in a fast-paced work environment.
- Upselling daily specials and promotions while maintaining a comfortable customer experience.
- Multitasking and handing all guest needs simultaneously as well as general restaurant cleaning, stocking, and organization throughout the shift.
- Training new servers on restaurant procedures and customer interaction skills.
- Handling cash and processed payments, and experience in POS systems
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Franks Italian restaurant
Maine, New York
12.2017 - 12.2021
- Have experience in all front of house positions including head server, bartending, busser, hosting, To-Go phones.
- Providing an enjoyable customer service experience in a fast-paced work environment.
- Multitasking and handing all guest needs simultaneously as well as general restaurant cleaning, stocking, and organization throughout the shift.
- Upselling daily specials and promotions while maintaining a comfortable customer experience.
- Training new servers on restaurant procedures and customer interaction skills, as well as overseeing fellow servers side work.
- Handling cash and processed payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
TGI Fridays
Vestal, New York
12.2013 - 12.2017
- Have experience in all front of house positions including floating management, serving, bartending, busser, hosting, To-Go phones, and expediting between kitchen and front of house.
- Providing an enjoyable customer service experience in a fast-paced work environment.
- Multitasking and handing all guest needs simultaneously as well as general restaurant cleaning, stocking, and organization throughout the shift.
- Upselling daily specials and promotions while maintaining a comfortable customer experience.
- Training new servers on restaurant procedures and customer interaction skills.
- Handling cash and processed payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Sandwich Artist
Subway
Vestal, New York
03.2013 - 12.2013
- Crafted sandwiches to customer specifications using fresh ingredients.
- Maintained cleanliness and organization of food preparation areas.
- Monitored food safety standards to ensure compliance with health regulations.
- Handled cash register transactions and processed customer payments efficiently.
- Assisted in training new employees on sandwich assembly techniques.
- Collaborated with team members to improve workflow during busy periods.
Education
Some College (No Degree) - General Studies
Binghamton University
Binghamton, NYSkills
- Customer service
- Upselling techniques
- POS management
- Cash handling
- Food safety compliance
- Staff training
- Team collaboration
- Time management
- Conflict resolution
- Effective communication
References
References available upon request.
Timeline
Server
CopperTop Tavern
12.2021 - Current
Server
Franks Italian restaurant
12.2017 - 12.2021
Server
TGI Fridays
12.2013 - 12.2017
Sandwich Artist
Subway
03.2013 - 12.2013
Some College (No Degree) - General Studies
Binghamton University