Austin Cauley
Ranger,TX
Summary
Adept at driving operational excellence, I elevated team performance and customer satisfaction at Loves Truck Stop by implementing effective schedule management and fostering a strong team culture. Results of this we have cut speed of service in half in shop and on road calls. Shop organization is a key factor in running a shop. knowing what parts or tires we have and knowing where there at is key to speed of service. I believe getting the business in the door is not the area that will make money geting the customers to come back and talk about our customer service is how we win the top line and expense control and maintenance is how we win the bottom line
Overview
7
7
years of professional experience
Work History
Truck Care Manager
Loves Truck Stop
Ranger, TX
08.2020 - Current
Managed the day by day operation. Schedules, trains, and coordinates work of mechanics and technicians. ensures inventory of replacement parts, tools, and equipment is maintained effectively. And ensures all employees are working safely. And shop it show room ready
Technician Apprentice
Loves Truck Stop
Ranger, TX
05.2017 - 08.2020
Work on trucks as they came though the shop. Worked up a complete inspection on the vehicle so we could let the customer know if any other issues with there vehical while it's in our bay made sure to take care of the customer to the best of my ability.
Education
Diploma - High School
Ranger High
Ranger, TX05.2017
Associates - Welding
Ranger Colage
Ranger, TX05.2017
Skills
- Critical Thinking
- Schedule Management
- Inventory control
- Team culture
- Safety procedures
- Fast learner
- Team develop
- Customer development
Timeline
Truck Care Manager
Loves Truck Stop
08.2020 - Current
Technician Apprentice
Loves Truck Stop
05.2017 - 08.2020
Diploma - High School
Ranger High
Associates - Welding
Ranger Colage