Austin Cummins
Berea,KY
Summary
Enthusiastic sales and customer service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Client Solutions Executive
AT&T
Lexington, KY
07.2021 - Current
- Identified, contacted and cultivated relationships with potential clients, bringing in revenue in new business annually.
- Applied consultative approach to client relationship development, resulting in client retention rate of revenue %.
- Diversified portfolio for company by bringing in business from multiple industries.
- Worked with client leadership to develop solutions specifically targeting client business and marketing goals.
Account Executive
Total Quality Logistics Inc.
Lexington, KY
06.2020 - 07.2021
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Managed sales cycle to maintain solid customer base.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Met and exceeded service level goals to achieve standards and expectations.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
Education
Bachelor of Science - Business Management
Union College
Barbourville, KY05.2020
Skills
- Sales Territory
- Develop Accounts
- ROI Improvements
- Prospect Leads
- Product Management
- Negotiate Contracts
- Customer Interaction
- Client Development
References:
TQL Reference: Jonathon Dunaway: (859-684-4377)
AT&T Reference: Jennifer Nielson: (470-363-3174)
Contracting Reference (Summer job 2015-2020) Tyler Vogler: 9502-517-2683)
Timeline
Client Solutions Executive
AT&T
07.2021 - Current
Account Executive
Total Quality Logistics Inc.
06.2020 - 07.2021
Bachelor of Science - Business Management
Union College