Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Drake

Hamilton,MT

Summary

Dedicated Professional with a strong background in high-end hospitality and logistics. Proven track record of delivering exceptional customer service at premier establishments, resolving complex client inquiries, and maintaining professional composure in fast-paced environments. Combines the interpersonal skills developed in elite club settings with the operational discipline of large-scale logistics to provide reliable, detail-oriented results.

Overview

9
9
years of professional experience

Work History

Player Services Representative

Stock Farm Club
05.2019 - 02.2024
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Bowling Attendant

Bitterroot Valley Lanes
08.2017 - 01.2019
  • Greeted guests and attended to related needs.
  • Cleaned furniture, bowling equipment and tables.
  • Responded to guest inquiries and service issues.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.

Package Handler

FedEx
03.2024 - Current
  • Operated package sorting equipment to ensure efficient processing of shipments.
  • Collaborated with team members to optimize workflow and reduce delays.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Used hand-held scanners and physical logs to accurately track item movements.

Education

Currently Enrolled - Accounting

Rocky Mountain College
Billings, MT

High School Diploma -

Hamilton High School
Hamilton, MT
05.2021

Skills

  • Issue Resolution
  • Mail Receiving and Delivery
  • Customer Service
  • Conflict Resolution
  • Selling Products and Services
  • Customer Satisfaction
  • Equipment Inspection
  • Occupational safety

Timeline

Package Handler

FedEx
03.2024 - Current

Player Services Representative

Stock Farm Club
05.2019 - 02.2024

Bowling Attendant

Bitterroot Valley Lanes
08.2017 - 01.2019

Currently Enrolled - Accounting

Rocky Mountain College

High School Diploma -

Hamilton High School
Austin Drake