Drew Shambaugh
Saint Paul
Summary
Dynamic Player Services Representative at Troon at Fargo Country Club, adept at enhancing customer loyalty through innovative marketing strategies. Recognized for exceptional problem-solving and communication skills, contributing to increased sales revenue. Committed to creating a welcoming environment, ensuring guest satisfaction, and effectively managing multiple tasks.
Overview
1
1
year of professional experience
Work History
Player Services Representative
Troon at Fargo Country Club
06.2023 - 08.2024
- Company Overview: Dynamic Player Services Representative at Troon at Fargo Country Club, adept at enhancing customer loyalty through innovative marketing strategies
- Recognized for exceptional problem-solving and communication skills, contributing to increased sales revenue
- Committed to creating a welcoming environment, ensuring guest satisfaction, and effectively managing multiple tasks
- Greeted customers in a professional and friendly manner
- Implemented marketing strategies that increased customer loyalty resulting in improved sales revenue
- Created a member friendly environment for all members of the club regardless of being included in the golf department
- Dynamic Player Services Representative at Troon at Fargo Country Club, adept at enhancing customer loyalty through innovative marketing strategies
- Recognized for exceptional problem-solving and communication skills, contributing to increased sales revenue
- Committed to creating a welcoming environment, ensuring guest satisfaction, and effectively managing multiple tasks
- Assisted players with game rules and strategies for improved gameplay, resulting in increased customer engagement.
Education
Bachelor of Arts (B.A.) - Financial Management
University of St. Thomas
St. Paul, MN05.2027
Skills
- Goal oriented
- Customer service
- Verbal and written communication
- Detail-oriented
- Guest relations
- Guest orientation
- Issue resolution
- Cash handling experience
- Multitasking
- Problem-solving
- Attention to detail
- Customer service excellence
- Time management
- Multitasking Abilities
- Problem-solving abilities
- Organizational skills
- Problem-solving skills
- Excellent communication
- Adaptability and flexibility
- Reliability
Accomplishments
- 6 years Varsity Golf member, 3 years Varsity Captain
- 4 years Varsity Soccer member, 2 years Varsity Captain
- 2 years Varsity Basketball member
- Nate Olsby scholarship winner
- 4 year DECA member
Timeline
Player Services Representative
Troon at Fargo Country Club
06.2023 - 08.2024
Bachelor of Arts (B.A.) - Financial Management
University of St. Thomas
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