Dedicated professional with expertise in customer service and guest engagement. Proven ability to foster positive environments and enhance guest satisfaction through effective communication and attention to detail.
Overview
13
13
years of professional experience
Work History
Server
Genesee Brew House
Rochester, NY
05.2018 - Current
Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
Managed table assignments efficiently to optimize workflow during peak hours.
Trained new staff on menu offerings, service protocols, and operational procedures.
Associate
Monroe #1 BOCES
Rochester, NY
03.2023 - Current
Implemented behavior management strategies to foster positive classroom environments and enhance student engagement.
Utilized assistive technology tools to facilitate learning and improve accessibility for students with special needs.
Managed small groups of students during specialized instruction periods focused on targeted skill development areas such as reading or math remediation.
Bartender and Server
Shadow Lake Golf & Racquet Club
Rochester, NY
04.2021 - 01.2022
Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
Cultivated warm relationships with regular customers.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Line Cook & Prep Cook
The Beer Market
Rochester, NY
04.2017 - 05.2018
Prepared high-quality dishes according to established recipes and presentation standards.
Collaborated with team members to ensure timely service during peak hours.
Oversaw daily kitchen operations, ensuring compliance with health regulations and quality standards.
Assistant Manager
Juan and Maria's Empanada Stop
Rochester, NY
05.2013 - 07.2014
Coordinated daily operations to enhance service efficiency and customer satisfaction.
Trained staff on food safety protocols and customer service best practices.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.