Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Hammond

Rochester

Summary

Dedicated professional with expertise in customer service and guest engagement. Proven ability to foster positive environments and enhance guest satisfaction through effective communication and attention to detail.

Overview

13
13
years of professional experience

Work History

Server

Genesee Brew House
Rochester, NY
05.2018 - Current
  • Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
  • Managed table assignments efficiently to optimize workflow during peak hours.
  • Trained new staff on menu offerings, service protocols, and operational procedures.

Associate

Monroe #1 BOCES
Rochester, NY
03.2023 - Current
  • Implemented behavior management strategies to foster positive classroom environments and enhance student engagement.
  • Utilized assistive technology tools to facilitate learning and improve accessibility for students with special needs.
  • Managed small groups of students during specialized instruction periods focused on targeted skill development areas such as reading or math remediation.

Bartender and Server

Shadow Lake Golf & Racquet Club
Rochester, NY
04.2021 - 01.2022
  • Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Line Cook & Prep Cook

The Beer Market
Rochester, NY
04.2017 - 05.2018
  • Prepared high-quality dishes according to established recipes and presentation standards.
  • Collaborated with team members to ensure timely service during peak hours.
  • Oversaw daily kitchen operations, ensuring compliance with health regulations and quality standards.

Assistant Manager

Juan and Maria's Empanada Stop
Rochester, NY
05.2013 - 07.2014
  • Coordinated daily operations to enhance service efficiency and customer satisfaction.
  • Trained staff on food safety protocols and customer service best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

Dual Degree - Psychology & Political Science

Clarkson University
Potsdam
05-2020

High School Diploma - Creative Writing

School of The Arts
Rochester, NY
06-2016

Skills

  • Customer service
  • Attention to detail
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Hospitality service expertise

Timeline

Associate

Monroe #1 BOCES
03.2023 - Current

Bartender and Server

Shadow Lake Golf & Racquet Club
04.2021 - 01.2022

Server

Genesee Brew House
05.2018 - Current

Line Cook & Prep Cook

The Beer Market
04.2017 - 05.2018

Assistant Manager

Juan and Maria's Empanada Stop
05.2013 - 07.2014

Dual Degree - Psychology & Political Science

Clarkson University

High School Diploma - Creative Writing

School of The Arts