Austin Hanson
Branson,MO
Summary
Experience managing restaurant operations, property security and retail sales. Experienced professional with leadership and relationships skills. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule. Strong mathematical aptitude.
Overview
2026
2026
years of professional experience
Work History
Housekeeping Supervisor
Westgate Lakes Resorts
10.2022 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Adhered to safety protocols by enforcing proper equipment usage.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Worked with front desk to respond promptly to all guest requests.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Managed laundry, including sorting, washing, drying and ironing.
- Kept building entryway glass clean and polished for professional presentation.
- Restocked room supplies such as facial tissues for personal touch with every job.
Security Officer
Westgate Branson Woods Resort
03.2021 - 10.2022
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Patrolled and monitored premises in company vehicle and by foot.
- Authorized entrance papers and granted or denied entrance to property.
- Warned offenders about rule infractions and violations and evicted violators from premises.
- Monitored employee activities, confirming compliance with security regulations.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Housekeeping Supervisor
Westgate Branson Woods Resort
08.2019 - 03.2021
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Adhered to safety protocols by enforcing proper equipment usage.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Worked with front desk to respond promptly to all guest requests.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Managed laundry, including sorting, washing, drying and ironing.
- Kept building entryway glass clean and polished for professional presentation.
- Restocked room supplies such as facial tissues for personal touch with every job.
Security Guard
Allied Universal Security
10.2018 - 07.2019
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Identified violators and escorted departing personnel to guard against theft of property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
Race & Sports Ticket Writer
Sunset Station
6 2017 - 10 2018
- Handled large money transactions.
- Counted cash drawers and compared to the days transactions.
- Collected all other banks from other writers and deposited to the cages.
- Reported any transaction out of the norm.
- Checked and verified all paperwork was correctly filled out and turned into accounting.
- Directed guests around the building and answered questions regarding accessibility.
- Greeted customers; input betting information into computer; printed ticket; accepted money and gave ticket and change to customers.
- Verified winning tickets.
- Explained wagering information when needed.
- Met the attendance guidelines of the job and followed regulatory, departmental, and company policies.
Assistant Manager
Brooklyn Bagel & Deli
3 2011 - 1 2018
- Worked large catering events (The Billboard awards, ACM Awards)
- Counted cash drawers and made bank deposits.
- Trained new employees.
- Checked and verified merchandise that it was correctly stocked and displayed.
- Generated repeat business through exceptional customer service.
- Verified cash drawn against the receipts .
- Assisted co-workers when needed.
- Followed all safety and sanitation policies when handling food and beverages to uphold proper health.
- Managed staff of 10 to 12 people.
Education
High School Diploma -
Desert Oasis High School
Las Vegas, NV2012
Skills
- Data entry
- Customer service
- Purchasing
- Invoicing
- Staff evaluations
- Retail merchandising
- Excellent multitasker
- Knowledge of inventory practices
- Team leadership
- Cash handling expertise
- Gambling knowledge
- Calculating payout
- Surveillance
- Emergency Response
- Safety and security
Timeline
Housekeeping Supervisor
Westgate Lakes Resorts
10.2022 - Current
Security Officer
Westgate Branson Woods Resort
03.2021 - 10.2022
Housekeeping Supervisor
Westgate Branson Woods Resort
08.2019 - 03.2021
Security Guard
Allied Universal Security
10.2018 - 07.2019
High School Diploma -
Desert Oasis High School
Race & Sports Ticket Writer
Sunset Station
6 2017 - 10 2018
Assistant Manager
Brooklyn Bagel & Deli
3 2011 - 1 2018