Austin Happel
Arlington
Summary
Dedicated customer service professional with over 10 years of experience in the telecommunications industry. Proven ability to resolve complex issues, enhance customer satisfaction, and lead teams to success. Adept at communication, problem-solving, and utilizing technical skills to improve service delivery. Seeking to leverage my expertise to continue my contribution to a dynamic team with T-Mobile.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
T-Mobile
06.2019 - Current
- Resolved customer inquiries and issues efficiently, maintaining a 94% customer satisfaction rate
- Assisted customers with billing inquiries, service changes, and technical support
- Trained and mentored new team members, improving overall team performance
- Collaborated with cross-functional teams to address and resolve complex customer issues
- Coordinated promotional events and in-store marketing activities to drive traffic and sales
Retail Store Manager
Sprint
08.2017 - 10.2019
- Managed daily operations of the retail store, ensuring a high level of customer service and satisfaction
- Developed and implemented sales strategies to achieve store targets and increase revenue
- Handled inventory management, including ordering, stocking, and conducting regular audits
- Resolved customer complaints and issues, maintaining a positive store environment
- Analyzed sales data and prepared reports for senior management
- Coordinated promotional events and in-store marketing activities to drive traffic and sales
Education
Bachelor of Science - Business Communication
University of Texas at Arlington
Arlington, TX06.2012
Skills
- Technical Support and Troubleshooting
- Team Leadership and Training
- Conflict Resolution and Problem-Solving
- Inventory Management
- Data Analysis and Reporting
- Time Management and Organizational Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
Professional Development
LEAD Participant 2024-Total Experience Manager
2023/2024 Multi Winner Circle Winner
2023/2024 District Values In Action Champion
2023 ULB Ranker 98th overall RSM in nation
Accomplishments
2 ME to RAM promotions
2 RAM to SIS RSM promotions
3-time Winners Circle Winner
15+ Winners Circle from ME
98th overall ULB Ranking in 2023
Timeline
Retail Store Manager
T-Mobile
06.2019 - Current
Retail Store Manager
Sprint
08.2017 - 10.2019
Bachelor of Science - Business Communication
University of Texas at Arlington